High-Tech Network Support Specialist
1 week ago
The Bloomberg Network Triage team is responsible for overseeing and supporting one of the world's largest private networks. As a key member of this team, you will play a critical role in ensuring our customers have seamless access to the Network 24/7, enabling them to run their businesses successfully.
Key Responsibilities- Provide support for our global network using various proprietary & third-party platforms from leading vendors like Juniper, Cisco, and Palo Alto to ensure uninterrupted service delivery to our clients.
- Collaborate with internal teams such as Technical Support, Network Production Engineering, and Telecommunications to provide day-to-day support of Bloomberg's market data infrastructure.
- Resolve complex connectivity issues impacting our most critical customers, financial markets, and stock exchanges.
- Meet strict deadlines by effectively managing internal ticketing systems to quickly resolve incidents and deliver projects on time.
- Offer hardware and software support for multiple network platforms including routers, firewalls, and load balancers.
- A degree in Networking or equivalent industry-standard qualifications (e.g., CCNA, JNCIA, WCNA) or 5+ years of experience as a Network Operations Engineer / Network Engineer in an enterprise environment.
- Experience troubleshooting and resolving MPLS, BGP, OSPF, IGMP, PIM related internal and external network routing issues in production environments.
- Demonstrated ability to manage service issues with third-party service providers, including ISPs and international telecom vendors.
- Experience troubleshooting and resolving firewall, load balancing, and proxy issues in production environments.
- Demonstrated analytical skills to problem-solve issues and identify trends, working autonomously and collaboratively with external and internal partners.
- Fluency in both written and spoken English.
- Demonstrated career growth within an organization.
- Experience working with stock exchange and market data connectivity.
- Experience building monitoring dashboards using tools like Grafana, Splunk, and Humio.
- Understanding of financial markets and underlying technologies in data.
- Understanding of multicast deployments using IGMP/PIM/MVR.
- Understanding of DWDM and Optical Networking.
- Knowledge of Data Center builds and design fundamentals.
- Experience with cloud technologies.
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