High-Tech Network Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
About the Bloomberg Network Triage Team

The Bloomberg Network Triage team is responsible for overseeing and supporting one of the world's largest private networks. As a key member of this team, you will play a critical role in ensuring our customers have seamless access to the Network 24/7, enabling them to run their businesses successfully.

Key Responsibilities
  • Provide support for our global network using various proprietary & third-party platforms from leading vendors like Juniper, Cisco, and Palo Alto to ensure uninterrupted service delivery to our clients.
  • Collaborate with internal teams such as Technical Support, Network Production Engineering, and Telecommunications to provide day-to-day support of Bloomberg's market data infrastructure.
  • Resolve complex connectivity issues impacting our most critical customers, financial markets, and stock exchanges.
  • Meet strict deadlines by effectively managing internal ticketing systems to quickly resolve incidents and deliver projects on time.
  • Offer hardware and software support for multiple network platforms including routers, firewalls, and load balancers.
Requirements
  • A degree in Networking or equivalent industry-standard qualifications (e.g., CCNA, JNCIA, WCNA) or 5+ years of experience as a Network Operations Engineer / Network Engineer in an enterprise environment.
  • Experience troubleshooting and resolving MPLS, BGP, OSPF, IGMP, PIM related internal and external network routing issues in production environments.
  • Demonstrated ability to manage service issues with third-party service providers, including ISPs and international telecom vendors.
  • Experience troubleshooting and resolving firewall, load balancing, and proxy issues in production environments.
  • Demonstrated analytical skills to problem-solve issues and identify trends, working autonomously and collaboratively with external and internal partners.
  • Fluency in both written and spoken English.
  • Demonstrated career growth within an organization.
Preferred Qualifications
  • Experience working with stock exchange and market data connectivity.
  • Experience building monitoring dashboards using tools like Grafana, Splunk, and Humio.
  • Understanding of financial markets and underlying technologies in data.
  • Understanding of multicast deployments using IGMP/PIM/MVR.
  • Understanding of DWDM and Optical Networking.
  • Knowledge of Data Center builds and design fundamentals.
  • Experience with cloud technologies.


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