Customer Service and Support Specialist

1 week ago


kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

Overview of the Role

We are seeking a highly skilled Merchandiser to join our team of 6-8 members. As a key member of our Merchandising team, you will be responsible for responding to customer inquiries, handling calls and emails efficiently, and providing exceptional customer service. Your key responsibilities will include updating customers on order status, product pricing, and coordinating payment and shipping instructions. Regular follow-ups are required to ensure timely shipments confirmation by customers.

Key Responsibilities

  • Respond to internal and external customer inquiries professionally.
  • Handle calls and emails efficiently and provide excellent customer service.
  • Update customers on order status and product pricing.
  • Coordinate payment and shipping instructions.
  • Frequent follow-ups to ensure timely shipments confirmation by customers.

Your Qualifications

  • 2+ years of experience in customer support, sales coordination, or merchandising in the garment, trims, textiles, or packaging industry.
  • Excellent communication skills in English and Chinese; Mandarin is a plus.

Benefits

  • No trips are required for this role.
  • 5 days work (Mon to Fri, 9am-6pm).
  • Annual leave: 12 days.
  • Medical and dental insurance.
  • A culture that values work-life balance.


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    About the Job:This is an exciting opportunity to join JPC Texson Ltd as a Customer Service Liaison for the Apparel Industry.You will play a crucial role in ensuring the smooth operation of our merchandising team by providing top-notch customer service and support.Your primary responsibilities will include:Responding to customer inquiries in a timely and...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    About this Opportunity:As a Customer Service Representative - Apparel Industry, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service.About the Role:Respond to customer inquiries via calls and emails, providing professional and timely responsesResolve customer issues efficiently and...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    About Our Ideal CandidateWe are looking for a highly skilled and experienced Customer Service Manager who can deliver exceptional customer service to our global apparel company clients and fashion brands.Key ResponsibilitiesWork closely with the Merchandising team to provide efficient and effective customer serviceRespond promptly to inquiries from internal...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    The Job RoleWe are seeking a skilled Service Engineer to join our team in Hong Kong. The successful candidate will report to the Senior Service Manager and work closely with a team of 8 service engineers to provide on-site support for medical equipment and products in hospitals, healthcare centers, and elderly centers across the territory.Responsibilities...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    About UsJPC Texson Ltd is a leading European multinational company with a rich history spanning over 60 years. We specialize in designing, manufacturing, and marketing medical devices and healthcare machinery with a focus on mobility products.Our Hong Kong office serves as a key hub for our regional operations, providing sales and service support to our...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    Job OverviewThe role of a Service Engineer at JPC Texson Ltd is to provide technical support and maintenance for medical equipment in hospitals, healthcare centers, and elderly facilities in Hong Kong. This position requires strong problem-solving skills, attention to detail, and the ability to work independently in a fast-paced environment.


  • Kwai Chung, Tsuen Wan, Hong Kong SAR China Hong Kong Metropolitan University Li Ka Shing School of Professional and Continuing Education Part time

    About the RoleThe Student Affairs Office at Hong Kong Metropolitan University is responsible for providing a range of support services to students. As an Academic Accommodations Specialist, you will be working closely with faculty and staff to ensure that students with SEN receive the necessary accommodations to succeed academically.Key responsibilities will...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    Medical Equipment Maintenance Technician PositionJPC TEXSON LTD is a renowned European multinational company seeking a skilled Service Engineer to join our team in Hong Kong. As a key member of our service team, you will be responsible for ensuring the optimal performance of medical equipment and products in various healthcare...


  • Kwai Chung, Tsuen Wan, Hong Kong SAR China Hong Kong Metropolitan University Li Ka Shing School of Professional and Continuing Education Full time

    About the RoleWe are seeking a detail-oriented and customer-focused individual to join our team as a Temporary Full-time Clerk. In this role, you will be responsible for providing daily frontline counter services, performing general office administrative & clerical duties, and assigning ad-hoc office tasks as assigned.Key ResponsibilitiesCounter Services:...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    Job DescriptionThe successful candidate will be responsible for:Providing exceptional customer service to global apparel company clients and fashion brandsCollaborating with the Merchandising team to deliver efficient and effective customer serviceResponding to inquiries from internal and external customers via phone and emailHandling customer requests,...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    About the Company:JPC TEXSON LTD is a US-based company specializing in garment trims and packaging products with a strong presence in the global apparel market.Job Overview:Work collaboratively with a team of 6-8 members to drive merchandising initiativesRespond professionally to inquiries from internal and external customers via calls and emailsEfficiently...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    Accounting Specialist RequiredWe are looking for an experienced Senior Accounts Clerk with excellent accounting skills to fill this key position. The selected candidate will manage all aspects of accounting operations, including accounts payable, accounts receivable, and general ledger maintenance.Additional responsibilities include preparing financial...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    The Role:As a key member of our Merchandising team, you will be responsible for responding to inquiries from internal and external customers in a professional manner.You will handle customer inquiries via phone and email, efficiently resolving issues while providing excellent customer service.Key responsibilities include updating customers on order status,...


  • Kwai Chung, Tsuen Wan, Hong Kong SAR China Hong Kong Metropolitan University Li Ka Shing School of Professional and Continuing Education Full time

    Join us in shaping the future of higher education at Hong Kong Metropolitan University. We are seeking an Administrative Support Specialist to support the School of Open Learning's operations and provide exceptional customer service.This role involves performing a range of administrative tasks, including providing daily frontline counter services and...


  • Kwai Chung, Tsuen Wan, Hong Kong SAR China Standard Chartered Life and Careers Full time

    We are seeking an experienced Administrative Support Specialist to join our team as a Group SME Banking office. As a key member of the Group Head, Small to Medium Enterprises (SME) Banking office, you will provide exceptional administrative support to ensure seamless operations.Responsibilities:Manage and coordinate diaries, scheduling meetings, monthly...


  • Kwai Chung, Tsuen Wan, Hong Kong SAR China Joint Host Limited Full time

    Job Description:We are looking for a detail-oriented and organized individual to fill the position of Accounting Support Specialist at Joint Host Limited.Key Responsibilities:Data Management: Maintain accurate and up-to-date financial records, ensuring compliance with company policies and procedures.Customer Service: Provide prompt and courteous service to...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our Merchandising team in the US. As a key member of the team, you will be responsible for delivering exceptional customer service to our global apparel company clients and fashion brands.About the CompanyJPC TEXSON LTD is a leading US-based company specializing in...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    About UsJPC Texson Ltd has been providing logistics services in Hong Kong for over 40 years. Our team is dedicated to delivering exceptional customer experiences and building long-lasting relationships.Job DescriptionWe are looking for a skilled Senior Accounts Clerk to join our team. In this role, you will be responsible for handling full sets of accounts,...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OverviewJPC TEXSON LTD is a US-based company that specializes in trading garment trims and packaging products. Our main market is the US, with a minor presence in Europe. We serve global apparel companies and fashion brands.The JobWe are seeking a skilled Merchandiser to join our team of 6-8 members. The ideal candidate will respond professionally to...


  • kwai hing, Hong Kong SAR China JPC TEXSON LTD Full time

    Job Description:We are seeking a highly motivated and organized individual to join our Merchandising team as a US Trims and Packaging Product Coordinator.About the Role:Respond to customer inquiries in a professional and timely mannerUpdate customers on order status, product pricing, and coordinate payment and shipping instructionsCollaborate effectively...