IT Technical Support Specialist
6 days ago
At Avature, we're a forward-thinking organization that requires talented professionals like you to maintain our technological stability and mitigate financial risk for our clients. We strive to deliver high-quality services and solutions that meet the needs of our customers in the fast-paced world of financial markets.
Job Description
As a member of our Enterprise Technology Services team, you will play a vital role in servicing the production needs of our global clients. You'll work closely with our engineers, solutions architects, and product development teams to uncover opportunities, manage production releases, and position enhancements. Your responsibility will include analyzing and troubleshooting issues for our clients' production environments, preventing production incidents and outages, and partnering with Account Management to provide proactive engagements with our client base.
Required Skills and Qualifications
To excel in this role, you will need to have a minimum of 3 years of experience in a client-facing role supporting financial markets trading/connectivity solutions. You should possess demonstrated experience in some or all of the following: FIX, Middleware (e.g. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g. Perl, Python), Data Transformation. Fluency in Mandarin and English is also required for seamless facilitation of intricate technical exchanges with stakeholders.
Benefits
We offer a dynamic and supportive work environment, where you can grow and develop your skills alongside a talented team. Our benefits package includes competitive compensation, comprehensive training, and opportunities for career advancement.
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