Technical Support Specialist for Financial Markets

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

At Bloomberg, we're a team of passionate individuals who take on big challenges and create even bigger impact through our work. As a Technical Support Specialist for Financial Markets, you'll play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.

About the Role:

You'll be strategically focused on the overall customer experience as well as developing strong relationships with clients, from handling production support issues through to proactive engagements. As part of a global team of financial technology support specialists, you'll service the production needs of our customers.

Responsibilities:

Analyze and troubleshoot complex technical issues for our global client's production environments.Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes.Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base.

What We're Looking For:

You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. You're naturally curious, a strong problem solver who doesn't shy away from taking on new challenges and thrives on change.

Requirements:

Minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions.Demonstrated experience in some or all of the following: FIX, Middleware (eg. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (eg. Perl, Python), Data Transformation.Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging.Fluency in Mandarin and English for seamless facilitation of intricate technical exchanges with stakeholders.

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