Business Analyst

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description

Hang Seng Bank Limited is committed to service excellence and seeks high-calibre talent to join our team as a Business Analyst. As a Business Analyst, you will play a vital role in designing, developing, and delivering customer-focused products and journeys with sustainable value.

Key Responsibilities
  • Provide internal consultancy services on project/systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business areas.
  • Investigate operational issues, problems, and new opportunities, and provide initial high-level options for solution design, factoring feasibility and business/change impact.
  • Build end-to-end business models and process maps of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing business states.
  • Support the business owner to prioritize product backlog by providing insight based on business knowledge, investigations, and analysis.
  • Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organizational goals.
  • Keep abreast of the latest technology/best practices in the banking industry and deliver changes to current processes with efficiency and cost improvement.
  • Foster a high-engagement team to deliver good-quality outputs that exceed user expectations.

Requirements
  • University graduate in related disciplines or other relevant qualifications.
  • Minimum of 5 years' relevant experience in project management/business analysis capability.
  • Knowledge in retail banking business preferred.
  • Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping, etc.
  • Agile knowledge and Scrum Master experience will be an advantage.
  • Being proactive, innovative, with good communication and analytical skills.
  • Proficiency in both spoken and written English and Chinese.
  • Ability to adopt a growth mindset and proactively identify and bring about change opportunities.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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