IT Service Delivery Manager
5 days ago
Getz Healthcare Hong Kong Limited is a leading healthcare organization in the region, and we are seeking a highly skilled and experienced IT Service Delivery Manager to join our team. As a key member of our IT department, you will be responsible for ensuring that our computer systems and infrastructure are running smoothly and efficiently.
Job SummaryWe are looking for a highly skilled and proactive IT Service Delivery Manager who can provide expert-level technical support and troubleshooting services to our staff. If you have a passion for resolving complex technical issues and delivering exceptional customer service, this may be the perfect opportunity for you.
In this role, you will be responsible for:
- Ensuring that our computer systems and infrastructure are running smoothly and efficiently.
- Providing technical support and troubleshooting services to our staff.
- Maintaining and updating knowledge base of technical solutions and best practices.
- Working closely with internal teams to ensure seamless integration of technical solutions.
- Analyzing and resolving technical issues related to network security and access control.
- Implementing and maintaining backup and disaster recovery procedures.
- Higher diploma or above in Computer Science or a related field.
- At least 3 years of experience in IT service delivery, with expertise in troubleshooting complex technical issues.
- Strong knowledge of computer networks and network device configuration, including desktop, Windows OS, O365, AD, VPN, firewall, and conference solutions.
- Proactive and able to complete tasks assigned by the project team.
- Positive attitude, self-starter with strong organizational skills.
- Strong interpersonal and communication skills.
- Proficiency in English and Chinese.
• Competitive compensation package.
• Supportive and inclusive work environment, fostering teamwork and collaboration.
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