IT Service Delivery Expert

7 days ago


Hong Kong Island, Hong Kong SAR China Hexaware Technologies Full time
About the Role

We are looking for an experienced IT Service Delivery Expert to join our team at Hexaware Technologies. In this role, you will be responsible for delivering exceptional technical support to our clients and ensuring seamless delivery of our services.

Key Responsibilities:
  • Provide advanced technical support for Windows 10, 11, and MS Office 365
  • Develop and implement effective troubleshooting procedures
  • Collaborate closely with stakeholders to ensure timely resolution of technical issues
  • Manage inventory of various brands and models of devices in HK and Asia offices
  • Configure and troubleshoot complex IT systems
Requirements:
  • Around 4+ years of experience or above in IT desktop support
  • Advanced knowledge of MS Windows and Office365 suite
  • Proven ability to work independently and as part of a team
  • Excellent communication, interpersonal, and problem-solving skills
  • Strong customer orientation
  • Fluency in Cantonese, English, and Mandarin
  • Mandatory expertise in MS Windows, O365 basics, and deskside services


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