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Windows System Engineer

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time
Job Title: Windows System Engineer

We are seeking a highly skilled Windows System Engineer to join our team at Interactive Brokers. As a key member of our IT infrastructure team, you will be responsible for maintaining, troubleshooting, and supporting issues related to VMware VDI systems and Windows Desktops.

Key Responsibilities:
  • Maintain and troubleshoot VMware VDI systems and Windows Desktops
  • Work with senior team members to support VMware Windows Server Infrastructure
  • Provide 1st and 2nd level End User Computing (EUC) support, application installations, and support for all Regional employees
  • Participate in Root Cause Analysis (RCA) process for all VMware & Windows problems
Technical Requirements:
  • 5-10 years of experience in Horizon View 7.x VDI End user support
  • 3-5 years of knowledge of Windows Server 2012-2016 operating systems
  • 5-10 years of experience supporting Windows Desktop Operating Systems
  • 3-5 years of experience implementing and maintaining Windows Desktop/VDI Images
  • 3-5 years of experience supporting VMware Horizon View, App Volumes in a VDI environment
  • 5-10 years of experience working with Dell Desktop line of hardware
  • 3-5 years of working knowledge of HP server hardware
  • 3-5 years of experience with Office 365 user management
  • Understanding of TCP/IP, Subnetting, Routing, and SMTP concepts
  • Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus and some will be required within a year of joining IB
Non-Technical Skills:
  • Strong customer service and professional client-facing skills
  • Excellent verbal and written communications skills
  • Excellent attention to detail and proven strong analytical/troubleshooting and multi-tasking skills
  • Strong time management and organizational skills and ability to meet project deadlines
  • Ability to work autonomously and as part of a global Windows team
  • A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services)
Company Benefits & Perks:
  • Competitive Salary, annual performance-based bonus, and stock grant
  • Excellent health and welfare benefits, including medical, dental, specialist, and in-patient
  • Competitive package of Annual Leave
  • Daily lunch ordered in-house with a fully stocked kitchen
  • Modern offices with multi-monitor setups
  • Great work-life balance
  • Unique opportunity to gain exposure to global financial products, markets, and clientele
  • Opportunities for career progression and job scope expansion in a global company with growing local presence
  • Hybrid work arrangement role permitting