Windows System Engineer
3 weeks ago
We are seeking a highly skilled Windows System Engineer to join our team at Interactive Brokers. As a key member of our IT infrastructure team, you will be responsible for maintaining, troubleshooting, and supporting issues related to VMware VDI systems and Windows Desktops.
Key Responsibilities:- Maintain and troubleshoot VMware VDI systems and Windows Desktops
- Work with senior team members to support VMware Windows Server Infrastructure
- Provide 1st and 2nd level End User Computing (EUC) support, application installations, and support for all Regional employees
- Participate in Root Cause Analysis (RCA) process for all VMware & Windows problems
- 5-10 years of experience in Horizon View 7.x VDI End user support
- 3-5 years of knowledge of Windows Server 2012-2016 operating systems
- 5-10 years of experience supporting Windows Desktop Operating Systems
- 3-5 years of experience implementing and maintaining Windows Desktop/VDI Images
- 3-5 years of experience supporting VMware Horizon View, App Volumes in a VDI environment
- 5-10 years of experience working with Dell Desktop line of hardware
- 3-5 years of working knowledge of HP server hardware
- 3-5 years of experience with Office 365 user management
- Understanding of TCP/IP, Subnetting, Routing, and SMTP concepts
- Microsoft Certifications (MCITP, MCSE, MOUS, and VCP) are a strong plus and some will be required within a year of joining IB
- Strong customer service and professional client-facing skills
- Excellent verbal and written communications skills
- Excellent attention to detail and proven strong analytical/troubleshooting and multi-tasking skills
- Strong time management and organizational skills and ability to meet project deadlines
- Ability to work autonomously and as part of a global Windows team
- A minimum of 5-10 years of experience in a global financial organization (e.g., Investment Management, Banking, Financial Technology Services)
- Competitive Salary, annual performance-based bonus, and stock grant
- Excellent health and welfare benefits, including medical, dental, specialist, and in-patient
- Competitive package of Annual Leave
- Daily lunch ordered in-house with a fully stocked kitchen
- Modern offices with multi-monitor setups
- Great work-life balance
- Unique opportunity to gain exposure to global financial products, markets, and clientele
- Opportunities for career progression and job scope expansion in a global company with growing local presence
- Hybrid work arrangement role permitting
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Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full timeJob Title: Windows System EngineerYou will be responsible for maintaining, troubleshooting, and supporting issues related to VMware VDI systems and Windows Desktop. You will work with senior team members to support VMware Windows Server Infrastructure and provide 1st and 2nd level End User Computing (EUC) support, application installations, and support for...
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