Operational Excellence Lead

3 days ago


Hong Kong Island, Hong Kong SAR China Kuehne + Nagel AS Full time
About the Opportunity

This is a unique opportunity to join our Operational Key Account team as an Operational Excellence Lead. As a member of this team, you will play a critical role in executing our business strategy and optimizing service delivery and profits across the region.

Your key responsibilities will include building a high-performing team, managing order management for the ISC team in Asia Pacific, and establishing standard procedures to drive KPIs and manage data. You will also develop and maintain strong relationships with clients and internal stakeholders, ensuring audit program governance and maturity while documenting and delivering improvement plans.

Your Key Deliverables
  • Standard Procedures: Establish standard procedures to drive KPIs and manage data.
  • Audit Program Governance: Ensure audit program governance and maturity while documenting and delivering improvement plans.
  • Customer Relationships: Develop and maintain strong, trust-based relationships with clients and internal stakeholders.
  • Team Performance: Build, empower, and inspire a high-performing team to achieve operational excellence.


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