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Network Surveillance Lead
2 weeks ago
Classy Wheeler Limited is a leading provider of telecom and IT solutions, seeking an experienced professional to lead our finance industry project as a Technical Manager.
Key Responsibilities
- Manage a team of engineers responsible for network surveillance and support.
- Develop and implement IT service management processes for continuous improvement.
- Provide technical expertise and documentation to customers on network performance and capacity.
- Work with vendors to identify hardware and software vulnerabilities.
- Respond to customer inquiries on network issues.
- Train and motivate team members to improve performance.
- Ensure effective incident, problem and change management.
Qualifications
- Degree or higher diploma in relevant field, with 3 years' experience in networking or system integration.
- Good understanding of networking solutions.
- Knowledge of IT service management processes is beneficial.
- Cisco certifications are advantageous.
- Strong communication and leadership skills.
- Ability to work under pressure and provide excellent customer service.
- Bilingual proficiency in English and Chinese.
