Service Manager, Hong Kong

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hologic, Inc. Full time
Job Title: Service Manager, Hong Kong

Job Summary:

Hologic, Inc. is seeking a highly skilled Service Manager to lead our service organization in Hong Kong. The successful candidate will be responsible for developing and implementing service strategies to drive business growth, improve customer satisfaction, and increase revenue.

Key Responsibilities:

  • Lead the service organization to achieve business growth targets and improve customer satisfaction
  • Develop and implement service strategies to drive revenue growth and improve profitability
  • Manage and develop the technical service team to ensure high-quality service delivery
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
  • Develop and manage the service budget to ensure effective resource allocation
  • Monitor and analyze service performance metrics to identify areas for improvement
  • Develop and implement process improvements to increase efficiency and reduce costs
  • Provide leadership and guidance to the service team to ensure high-quality service delivery

Requirements:

  • Bachelor's degree or above in a health-related or engineering discipline
  • Minimum 15 years of technical service experience in medical devices, preferably in the maintenance sector
  • More than 10 years of experience in a world-class multinational company in medical devices or related fields
  • More than 8 years of team management experience
  • Proven knowledge of technical management and expertise across different business units
  • Strong people management and development skills to build a regional technical service team
  • Able to understand and solve technical and management problems effectively and efficiently
  • Strong market knowledge, customer experience, and demonstrated relationships with business teams
  • Excellent leadership, organized, and strong interpersonal skills to communicate with different organizational levels
  • Demonstrate strategic thinking, pro-activeness, and a sense of urgency to drive business growth
  • Fluent in written and spoken English and Chinese
  • Proficient in MS Office, especially MS Excel, Word, and PowerPoint, and Chinese Word Processing


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