Digital Onboarding Product Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Job Description

Citi is seeking a highly skilled Product Manager to lead the commercialization of digital onboarding capabilities in Hong Kong. This role will be responsible for driving consistency and progress across key areas as part of the overall Digital Transformation goals across Digital Platforms, Onboarding, and Billing for Hong Kong.

Key Responsibilities
  • Own and lead the launch, end-to-end commercialization, and execution of strategic product roadmap across full suite of digital client onboarding capabilities.
  • Execute cluster strategies and initiatives for innovative product commercialization and deployment, with focus on Hong Kong clients.
  • Responsible for product commercialization, including client co-creation, evolving market and technology trends, assessing competitive landscape, and collating competitor intelligence.
  • Cover end-to-end client onboarding journey from client KYC, account opening, platform/product onboarding, pricing and billing setup, and account management and services.
  • Take end-to-end ownership of the Digital Client Onboarding platforms and capabilities and onboarding client experience.
  • Deliver digital client value propositions and competitive differentiation to achieve the status of preferred banking partner to our clients.
  • Be a client advocate and collate client feedback in product design process to ensure excellent user experience for utilizing PDS capabilities and products.
  • Represent PDS to complete timely regulatory reporting for PDS components with partnership with risk and control, legal and compliance, operations teams, etc.
  • Partner with client services and onboarding operations teams to perform service reviews, resolve client issues, address exceptional requests, etc.
  • Support the organization and plan for PDS client events in Hong Kong.
  • Champion client and competitor market research, drive product innovation, enhance product roadmap to deliver an advanced set of client-centric solutions.
  • Appropriately assess risk in business, product delivery, and management decisions. Abide by Citi's core philosophy on risk management and mitigation ensuring adherence to controls and governance.
Developmental Values
  • High-profile and visible role with an excellent opportunity to champion and lead the digital agenda for a high-growth business line.
  • Digital Platforms is a strategically important product area for TTS in a dynamic & high-growth region.
  • Opportunity to lead, support, and drive significant digital transformation, while enabling fee revenue growth for the Bank and serve evolving client needs.
  • Build product management and commercialization skills in a cross-functional and regulated industry.
  • Develop strategic relationships with clients and other external partners.
Qualifications and Competencies
  • Minimum 7-10 years of relevant experience working in transaction banking, FinTech ecosystem, product management/Technology.
  • Cross-functional experience (e.g., digital platforms, payments, core banking, product design, data, technology, and client management).
  • Demonstrated experience in driving business innovations, leveraging management information, and data analytics to drive results for the business.
  • Demonstrated knowledge of product management and commercialization, business acumen, and client centricity.
  • Strong team collaborations and resilience in handling multiple tasks in parallel.
  • Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
  • Demonstrated efficient problem-solving and decision-making skills.
  • Demonstrated analytical and influencing skills.
  • Consistently demonstrates clear and concise written and verbal communication.
  • Fluency in English and Chinese, Mandarin preferred.

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