Transformation Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

About DBS Bank (Hong Kong) Limited

DBS Consumer Banking Group is a leading bank in Asia, uniquely positioned to help our customers realise their dreams and ambitions. We offer a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to support our customers at every life stage.

Our Expectations

We are looking for a highly motivated Transformation Lead to join our team. The successful candidate will be responsible for formulating and implementing business transformation agendas focusing on operational efficiency, cost reduction, quality enhancement and customer satisfaction.

Key Responsibilities

  • Lead cross-departmental project deliveries and provide strategic solutions to streamline and ensure smooth project implementation.
  • Facilitate process transformation and adopt efficient tools to improve employee journey and customer satisfaction.
  • Identify, document, and analyze existing business processes across functions, understand bottlenecks and areas of improvement.
  • Participate in regional process transformation, e.g. testing excellence.
  • Define key performance indicators (KPIs) and metrics to measure process performance and track progress over time.

Requirements

To be successful in this role, you will need:

  • A degree of above with major in Information Technology/ Fintech/ Business Administration or related discipline.
  • Minimum 8 years' relevant experience in strategy planning, Fintech and digital transformation project management experience gained in banking industry.
  • Proven experience in leading change management initiatives and overcoming resistance to change.
  • Hands-on experience in exploring collaboration with Singapore, Mainland China, Taiwan, India.
  • Familiarity with agile delivery tools e.g., JIRA, Confluence, Tableau.
  • Familiarity with data & AI tools.

About the Role

This is an exciting opportunity to join a dynamic environment that supports your development and recognises your achievements. We offer a competitive salary and benefits package to successful candidates.


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