Digital Solutions Manager
4 weeks ago
The West Kowloon Cultural District Authority is seeking a highly skilled Digital Solutions Manager to oversee the implementation and maintenance of CRM and digital marketing solutions. The ideal candidate will have a strong background in project management, technical solutions, and marketing automation.
Key Responsibilities:
- Lead the technical solution owner of CRM and digital marketing solutions to ensure seamless integration and optimal performance.
- Collaborate with the CRM business owner and stakeholders to ensure CRM and related solutions meet the Authority's standards.
- Manage and support marketing automation solutions to facilitate business operations.
- Facilitate data integration to ensure customer and user-journey-related data are seamlessly ingested into the enterprise data lake.
- Manage operation issues in CRM and related applications, escalate issues to supporting parties, and investigate root causes.
Requirements:
- Recognised university degree in Computer Science, Information Systems, or equivalent.
- Minimum of 8 years of working experience, with at least 4 years of hands-on experience in project management, implementation, deployment, and development in CRM solutions.
- Experience in marketing automation solutions is a significant advantage.
- Strong analytical skills, with the ability to analyse data, identify insights, and make data-driven decisions.
- Proven team player with a mature and positive attitude, self-motivated, and able to work independently.
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