Digital Solutions Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Full time

The West Kowloon Cultural District Authority is seeking a highly skilled Digital Solutions Manager to oversee the implementation and maintenance of CRM and digital marketing solutions. The ideal candidate will have a strong background in project management, technical solutions, and marketing automation.

Key Responsibilities:

  • Lead the technical solution owner of CRM and digital marketing solutions to ensure seamless integration and optimal performance.
  • Collaborate with the CRM business owner and stakeholders to ensure CRM and related solutions meet the Authority's standards.
  • Manage and support marketing automation solutions to facilitate business operations.
  • Facilitate data integration to ensure customer and user-journey-related data are seamlessly ingested into the enterprise data lake.
  • Manage operation issues in CRM and related applications, escalate issues to supporting parties, and investigate root causes.

Requirements:

  • Recognised university degree in Computer Science, Information Systems, or equivalent.
  • Minimum of 8 years of working experience, with at least 4 years of hands-on experience in project management, implementation, deployment, and development in CRM solutions.
  • Experience in marketing automation solutions is a significant advantage.
  • Strong analytical skills, with the ability to analyse data, identify insights, and make data-driven decisions.
  • Proven team player with a mature and positive attitude, self-motivated, and able to work independently.


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