Claims Services Assistant Supervisor

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

Position Overview

We are seeking a dedicated professional to join our team as a Claims Services Assistant Supervisor. This role is essential in managing life insurance claims and ensuring exceptional service delivery.

Key Responsibilities

  • Oversee the processing of all life insurance claims, including but not limited to Death, Critical Illness, Disability, Accident, and Medical claims, with a focus on large and intricate cases.
  • Provide expert guidance and support to junior assessors, addressing escalated claims challenges and facilitating dispute resolution.
  • Supervise the complete claims processing workflow to guarantee adherence to our service standards.
  • Conduct thorough quality assurance checks to ensure compliance with company policies, industry regulations, and best practices.
  • Assist the Claims Manager with managerial responsibilities and other special projects as needed.
  • Engage in regular communication with agents and brokers to foster continuous improvement in claims handling.

Qualifications

  • Bachelor's degree or higher.
  • A minimum of 5 years of experience in Life insurance claims management.
  • In-depth knowledge of life insurance products and operational procedures.
  • Possession of LOMA and ICA certifications.
  • Excellent communication, teamwork, and interpersonal abilities.
  • Strong analytical skills with a focus on data interpretation.
  • Proficient in written and spoken Cantonese, Mandarin, and English.

We offer a 5-day work week, competitive salary, MPF, group life and medical insurance, along with outstanding career development opportunities for the right candidate.

As an equal opportunity employer, we welcome applications from all qualified individuals. All application materials will be kept confidential and used solely for recruitment purposes.

Job Category: Claims - Life & Disability



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