Customer Support Internship

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
About Bloomberg

Bloomberg is a global leader in financial information and news, providing critical insights to influential decision-makers. Our company delivers data, news, and analytics through innovative technology, serving over 325,000 subscribers worldwide.

The Role

We are seeking a highly motivated and customer-focused individual to join our Bloomberg Customer Support team as an intern. As a key member of our Technology Services & Solutions business, you will play a vital role in providing exceptional support to our clients, ensuring the fast and effective management of various client workflows and hardware/software issues.

Key Responsibilities
  • Provide outstanding customer service to clients via the internal ticketing system, phone calls, emails, or live chat.
  • Identify, investigate, and resolve customer issues using proprietary company software.
  • Collaborate with teams from various departments and take on global projects, analyzing sophisticated processes, and thinking of creative solutions.
Requirements
  • Strong customer service/stakeholder management skills, including telephone etiquette and a professional demeanor.
  • Business proficiency and fluency in English and Cantonese/Mandarin/Korean.
  • Ability to communicate effectively and articulate thought processes clearly (both written and oral).
  • Demonstrated interest in finance and/or technology.
  • Desire to develop skills and experience in customer service in a fast-moving FinTech environment.
  • Willingness to learn new technologies and ability to retain information.
  • Careful attention to detail, with an aptitude for working quickly and accurately.
  • Multi-tasking and problem-solving skills, as well as an ability to work independently and as a member of a larger distributed team.
  • Interest in progressing a career within Bloomberg.
What We Offer
  • Exciting internship opportunity for students seeking a unique experience.
  • Comprehensive training program to ensure you are ready to provide exceptional customer service.
  • Introduction to Bloomberg products and services, clients, and global financial markets.
  • Project involvements to expand your skills and opportunities.
  • Mentoring, quality control, and idea generation opportunities.
  • Potential opportunity to be offered a permanent full-time role in Bloomberg Customer Support at the end of the internship.
Requirements for Application
  • Currently enrolled in a university with a graduation date between December 2025 and July 2026.
  • Available to work for the whole duration of 10 weeks during June 16 to August 22, 2025.

Please note that this is a two-stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.



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