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UC Operations Engineer
2 months ago
We are seeking a highly skilled Unified Communications Operations Engineer to join our team at Jane Street. As a key member of our UC Operations team, you will be responsible for monitoring, troubleshooting, and supporting our global voice and video infrastructure.
This role requires close collaboration with our UC team, IT Operations, Cybersecurity, Networking, and other internal teams to ensure seamless operations across our global offices. You will be the primary point of contact for Asia UC products and services, providing expert-level support for expansion projects, meeting room management, live event support, and audio tools used by our employees.
As a UC Operations Engineer, you will be an expert at multitasking, monitoring alarms generated by our voice and video systems, and juggling operations-related tasks. You will also serve as an escalation point for users and other technology groups, working closely with them to develop processes and standards, and improve documentation across our global UC infrastructure.
About You- 5+ years of experience in a similar role, preferably in a global organization
- Proven experience with upgrading and maintaining Cisco UC products, Cisco Jabber, and Cisco desk phones
- Experience supporting Crestron control systems in auditorium and multi-purpose spaces, digital signage technologies, and Cisco video conferencing solutions
- Strong commitment to providing excellent support during live events using collaboration tools like Zoom, Webex, and other conferencing solutions
- Able to collect and interpret log files, collaborate with support partners to solve problems, and manage expectations with colleagues and users
- Able to execute tasks with good quality insurance and risk controls
- Understanding of basic networking and telephony technologies
- Experience with Cisco APIs related to UC products is a plus
- Experience with programming or scripting is a plus (e.g., Python, PowerShell)
- Fluency in English required; ability to speak other Asian languages (e.g., Cantonese, Mandarin) is preferred
