Medical Equipment Service Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

About Johnson & Johnson

We believe health is everything at Johnson & Johnson. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. We achieve this through our expertise in Innovative Medicine and MedTech, innovating across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow.

For over 130 years, diversity, equity, and inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business depends on how well we understand and meet the diverse needs of the communities we serve. That's why we foster a culture of inclusion and belonging where all perspectives, abilities, and experiences are valued and our people can reach their potential.

The Field Service Engineer (FSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. This field-based role installs, services, maintains, and modifies Company platforms at customer sites, primarily in the clinical environment.

Job Responsibilities:

  • Perform service, preventative maintenance, modifications, and installations on J&J medical device products at customer sites with minimal supervision.
  • Provide on-site customer repairs; responsible for delivering both timely and effective repairs.
  • Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
  • Work closely and collaboratively with fellow field team members, including Sales, Marketing, and Training to ensure customer success.
  • Perform necessary administrative duties accurately.
  • Keep accurate records of service calls, maintain inventory of service parts, tools, and test equipment.
  • Follow safety practices as defined by the Company and/or the customer's site safety code.
  • Maintain annual training compliance to meet company, industry, and customer site requirements.

Qualifications:

  • Bachelor's Degree in an Engineering field.
  • 4 years' experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment.
  • In lieu of a Bachelor's Degree, 5 years' experience & a 2-year technical school degree in an Engineering field.
  • Strong electronics and computer background needed.
  • Strong proficiency in instrument systems technology to include mechanics, electrical, chemistry, and software technology.
  • Proficient in the use of tools and service test equipment.
  • Able to work both individually and in an established team setting.
  • Self-starter with strong customer service skills as well as excellent interpersonal skills.
  • Demonstrate excellent judgment in customer relations and in handling company resources.
  • Must be computer literate in Microsoft Word, Excel, and PowerPoint and be able to utilize computer-based tools for reports, email, and for general communication.
  • Willing to work different shifts as business needs dictate.
  • Travel may be required to support and provide service to other geographic regions.
  • Willingness to participate in an on-call rotation after training and certification is completed.
  • Requires the ability to work within a flexible work/travel schedule.
  • Requires the ability to travel to customer sites on short notice and frequently requires the ability to work necessary hours to meet customer needs.
  • Must be able to occasionally lift and/or move up to 50lbs.
  • Occasional evening and weekend work may be required as job duties demand.

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