Online Merchandising Specialist

2 days ago


Hong Kong Island, Hong Kong SAR China Chandler Macleod Full time
Commerce Experience Specialist

We are seeking a Commerce Experience Specialist to drive the financial performance of our online boutique and develop strategic procedures for e-commerce business across online trade, operations, CRM, digital marketing, and customer care.

Key Responsibilities:

  1. Develop and execute P&L strategies to drive financial growth.
  2. LEVERAGE MULTIPLE DIGITAL CHANNELS TO DRIVE CUSTOMER ACQUISITION, LOYALTY, AND RETENTION.
  3. Build strategic procedures for e-commerce business across online trade, operations, CRM, digital marketing, and customer care.
  4. Monitor product category performance to align with merchandising team.
  5. Optimise site search tools & configuration of results to increase conversion rates.
  6. Implement click-and-collect, ship-from-store, and other omnichannel initiatives to leverage inventory and enhance convenience for customers.
  7. Manage and optimise brand store content, e-merchandising, banners, and website enhancements.

Requirements:

  • Bachelor's degree in e-commerce, marketing, and/or business.
  • 8-10 years' experience in running a sizeable online store within a fast-paced environment i.e. FMCG, Cosmetics, Fashion.
  • Experience working with e-commerce platforms and Google Analytics.
  • Entrepreneurial mindset and results-driven with a passion for achieving measurable success.
  • Understanding of SEO and SEM/PPC.
  • Strong stakeholder management.


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