Retail Operations Manager

2 days ago


Hong Kong Island, Hong Kong SAR China Chandler Macleod Full time
Retail Digital Manager

We are looking for a Retail Digital Manager to lead our online boutique's financial performance and develop strategic procedures for e-commerce business across online trade, operations, CRM, digital marketing, and customer care.

Key Responsibilities:

  • Develop and implement P&L strategies to drive financial growth.
  • BUILD AND EXECUTE SHORT-TERM PLANS AND BUDGETS FOR THE E-COMMERCE PLATFORM AND ITS ACTIVITIES IN LIAISON WITH THE REGIONAL TEAMS.
  • Leverage multiple digital channels to drive customer acquisition, loyalty, and retention.
  • Monitor product category performance to align with merchandising team.
  • Optimise site search tools & configuration of results to increase conversion rates.
  • Implement click-and-collect, ship-from-store, and other omnichannel initiatives to leverage inventory and enhance convenience for customers.
  • Manage and optimise brand store content, e-merchandising, banners, and website enhancements.

Requirements:

  • Bachelor's degree in e-commerce, marketing, and/or business.
  • 8-10 years' experience in running a sizeable online store within a fast-paced environment i.e. FMCG, Cosmetics, Fashion.
  • Experience working with e-commerce platforms and Google Analytics.
  • Entrepreneurial mindset and results-driven with a passion for achieving measurable success.
  • Understanding of SEO and SEM/PPC.
  • Strong stakeholder management.


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