Global IT Resilience Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Allianz Popular SL. Full time

We are Allianz Global Investors, a leading active asset manager.

About the Role

This position is part of our Core IT Services department, providing an IT infrastructure platform for the business. As Global IT Resilience Specialist, you will be working within the IT Service Management & Integration (ITSM&I) team, collaborating with colleagues across Europe, Asia, and the U.S.

Key Responsibilities
  • Owning and enhancing IT infrastructure DR, backup, and resilience processes to drive maturity and adoption across the organization.
  • Managing critical incidents to minimize business impact, ensuring rapid resolution and leading root-cause analysis and problem management.
  • Continuously improving IT services resilience, architecture, processes, and operating models.
  • Developing, reviewing, and maintaining IT disaster recovery plans (DRP/TRP) to ensure service availability and swift recovery.
  • Coordinating and executing IT DR tests, drills, and compliance activities with service providers and Business Resilience teams.
  • Maintaining clear communication between service providers and application teams to minimize confusion and ensure timely updates.
  • Developing IT services DR dashboards, KPIs, reports, and decision papers for transparency and management oversight.
  • Acting as project manager for DR-related initiatives and ensuring compliance with standards and regulations.
What You Bring
  • Degree in IT, IT Security, Engineering, Computer Science, Mathematics, or related fields.
  • 8+ years in IT infrastructure operations, ITSM, IT risk, BCM/resilience, disaster recovery, or related areas.
  • Proven experience in IT resilience strategies, crisis management, and major incident handling.
  • Strong understanding of RTO, RPO, SLA/OLA mechanisms in global operations.
  • Skilled in translating complex tech processes into business language and decision-making documents.
  • Proficiency in ServiceNow ITSM platform and its integrations.
  • Detail-oriented, proactive, and capable of multitasking under pressure.
  • Excellent English communication skills: German is a plus.
Benefits
  • A flexible work environment that supports your well-being.
  • Access to pension/savings plans and Allianz products.
  • A company share purchasing plan.
  • Mental health and wellbeing programs.
  • Career opportunities within the entire Allianz Group.
  • Comprehensive learning and development offerings, including certifications and professional qualifications.

We encourage a diverse and inclusive workforce, committed to Equal Employment Opportunity principles. We welcome applications regardless of ethnicity, cultural background, age, gender, nationality, religion, disability, or sexual orientation. Join our technology-enabled and agile environment.



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