Senior Business Development Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Financial Group

The Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering a range of banking, insurance, and financial products and services.

We are committed to delivering exceptional customer experiences through our team of professionals who are passionate about providing outstanding service.

Job Description:

The Senior Business Development Manager will be responsible for supervising a team of customer service representatives to provide all-round services and support to Dah Sing Bank's SME customers. The successful candidate will have a strong leadership background, excellent communication and interpersonal skills, and the ability to motivate and inspire their team to achieve high levels of customer satisfaction.

Main Responsibilities:

  • Supervise and evaluate the performance of the customer service team to ensure that they are meeting their sales targets and providing high-quality service to customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty, including training programs for customer service representatives.
  • Work closely with other departments, such as marketing and product development, to ensure that the bank's products and services meet the needs of its customers.
  • Conduct regular reviews of the team's performance and provide coaching and guidance to individual representatives as needed.
  • Collaborate with senior management to develop and implement business plans and strategies to drive growth and profitability.

Requirements:

  • Bachelor's degree or higher in a relevant field, such as business administration or marketing.
  • A minimum of 3 years' experience in a leadership role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team of customer service representatives.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Experience working with CRM systems and software, preferably in a financial services context.

Salary Range:$80,000 - $120,000 per annum, depending on experience and qualifications.



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