Business Leader

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Harvest Personnel Agency Full time
Job Description

The role of a Cashier Services Manager at Harvest Personnel Agency is to lead and develop the Cashier team to achieve exceptional service quality and operational efficiency. Key responsibilities include developing and maintaining comprehensive standard operating procedures, ensuring all team members are trained and adhere to established SOPs, reviewing and updating SOPs regularly to optimize efficiency and incorporate process improvements, preparing detailed reports and presentations to communicate findings and recommendations, actively participating in planning and implementation of system projects related to the Cashier department, collaborating with IT and other cross-functional teams to identify and implement workflow enhancements, testing new systems, processes, and tools, and providing feedback to ensure seamless integration and user adoption, conducting thorough post-implementation reviews to assess the effectiveness and impact of new systems, processes, and workflows, identifying lessons learned and implementing corrective actions to address any issues or gaps, setting clear performance objectives and monitoring team members' progress towards achieving them, analyzing team performance metrics, such as TAT, and implementing strategies to optimize team productivity and customer service, and providing hands-on support and backup to the Cashier team during peak periods or unexpected situations.

Requirements

To be successful in this role, candidates must have a Bachelor's degree, minimum 8 years of experience in a managerial role within the Cashier or Finance department of a life insurance company or similar financial institution, strong analytical and problem-solving skills, with the ability to interpret data and derive meaningful insights, excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams, proficiency in project management methodologies and experience in leading system implementation projects, proven track record in developing and implementing standard operating procedures, hands-on experience in identifying and implementing workflow enhancements, ability to motivate a team, with a focus on continuous improvement and customer service, ability to work under pressure and manage tight deadlines with good time management, and proficiency in both spoken and written Chinese and English. Additionally, candidates must be proficient in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Benefits

As a Customer Service Director at Harvest Personnel Agency, you will enjoy a competitive salary, opportunities for career growth and development, a dynamic and supportive work environment, and recognition for your achievements and contributions.

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