Enterprise Storage Protection Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bloombase Full time

At Bloombase, we are committed to advancing the state-of-the-art in storage security technology and serving customers all around the world. Our team develops Bloombase StoreSafe, a fully-managed data-at-rest security software appliance that enables customers to secure their sensitive data with powerful cryptographic technologies.

As a technical support engineer, you will be responsible for collaborating with colleagues on providing first-tier helpdesk technical support to our customers and partners worldwide over phone, email, and web. You will also be required to work in a roster round the clock to deliver 24x7 technical support services.

You will have the opportunity to interact with technology alliance partners and customers and to work with product engineers to troubleshoot product usage issues and propose improvements.

  • Provide first-tier helpdesk technical support to our customers and partners worldwide over phone, email, and web
  • Roster work to support our round the clock 24/7 technical support service
  • Cowork with product development team for potential product bug fix(es) and enhancement(s)
  • The post holder must have the ability to work under pressure and within tight timescales and meet service level agreement(s)
  • May be required to cowork with pre-sales team for product demonstrations
  • May be required to cowork with product team for product testing and interoperability testing

We are looking for someone who is excited by the prospect of making it easier for customers to secure their sensitive data at scale. If you are interested in operating systems, cryptography, storage networking technologies, distributed systems, and/or developer tools, we would love to hear from you.



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