Senior Banking Professional

5 days ago


Hong Kong Island, Hong Kong SAR China Bank of China Full time
Personal Banking Manager – (Contact Centre, Digital Hub)

Job Summary:

  • Oversee the delivery of one-stop personal banking services at Contact Centre
  • Provide exceptional customer experiences through inbound and outbound calls, identifying opportunities to cross-sell relevant products
  • Serve as primary point of contact for customers, addressing inquiries and resolving issues related to investment, insurance, and other banking products
  • Nurture long-term relationships with existing and prospective customers, offering tailored financial solutions to meet their needs
  • Collaborate with superiors to implement strategies aligned with unit development guidelines and policies

About You:

  • Degree or higher
  • IIQE and HKSI qualifications are advantageous
  • 4+ years of experience in retail banking, including insurance and investment products
  • Strong organizational and problem-solving skills, with ability to adapt to a dynamic pace
  • Customer-focused, independent, self-motivated, and able to work under pressure
  • Excellent communication and interpersonal skills, with proficiency in English, Chinese, and Putonghua
  • Familiarity with MS Office and Chinese input methods
  • May require on-shift duty as needed


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