Automotive Technical Specialist
3 days ago
At Inchcape plc, we are seeking an experienced Automotive Technical Specialist to join our team. The successful candidate will be responsible for ensuring that our workshops provide high-quality service to our customers by supporting factory standard procedures and diagnosing issues efficiently.
Key Responsibilities:
- Communicate with OEMs to resolve technical issues and ensure dealers have the latest information.
- Report outstanding cases to management for clear visibility and coordination.
- Safety case coordination and support for workshop teams.
- Act as a qualified product support expert from factory standards if required.
- Participate in overseas training courses from the factory and share knowledge with the workshop.
- Ensure standardized diagnosis procedures and repair work meet customer satisfaction standards.
- Support factory campaign field actions, launch preparation, parts, instruction, tools, and process.
- Provide HV and safety case support to the workshop.
- Handle ad hoc projects assigned by management.
- Support team members on troubleshooting and fault elimination.
- Conduct mystery shopper campaigns and support factory audits.
Requirements:
- Degree or Diploma holder in Automobile Engineering or related discipline.
- At least 5 years' relevant working experience.
- Good command of spoken and written English.
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