Automotive Technical Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

At Inchcape plc, we are seeking an experienced Automotive Technical Specialist to join our team. The successful candidate will be responsible for ensuring that our workshops provide high-quality service to our customers by supporting factory standard procedures and diagnosing issues efficiently.

Key Responsibilities:

  • Communicate with OEMs to resolve technical issues and ensure dealers have the latest information.
  • Report outstanding cases to management for clear visibility and coordination.
  • Safety case coordination and support for workshop teams.
  • Act as a qualified product support expert from factory standards if required.
  • Participate in overseas training courses from the factory and share knowledge with the workshop.
  • Ensure standardized diagnosis procedures and repair work meet customer satisfaction standards.
  • Support factory campaign field actions, launch preparation, parts, instruction, tools, and process.
  • Provide HV and safety case support to the workshop.
  • Handle ad hoc projects assigned by management.
  • Support team members on troubleshooting and fault elimination.
  • Conduct mystery shopper campaigns and support factory audits.

Requirements:

  • Degree or Diploma holder in Automobile Engineering or related discipline.
  • At least 5 years' relevant working experience.
  • Good command of spoken and written English.


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