Quality Assurance Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

**Job Summary:**

We are seeking a highly skilled Quality Assurance Officer to join our team at HKT. As a Quality Assurance Officer, you will play a critical role in ensuring the quality of our customer service and identifying areas for improvement.

**Key Responsibilities:**

  • Monitor customer contacts, including phone calls, to ensure that our quality standards are met.
  • Identify common issues and make recommendations to management for continuous improvement of our customer service.
  • Prepare analytical reports for management review, highlighting areas of strength and weakness.
  • Develop and implement QA guidelines for ongoing projects and services.
  • Perform ad hoc tasks as required to support the team.

**Requirements:**

  • Form 5 / DSE Graduate or above with a minimum of 1-2 years' experience in Quality Assurance.
  • Passed IIQE Paper I, II, III will be an advantage.
  • Proficiency in MS Office applications.
  • Good command of spoken Chinese and basic written English.
  • Independent and interpersonal skills.
  • Strong customer service mindset, assertive, and result-oriented.

**What We Offer:**

  • 14 days' paid annual leave.
  • Discretionary bonus.
  • Comprehensive medical and dental coverage.
  • Structured training program.
  • Staff discount.
  • Clear and excellent career path.


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