Chief Server Operations Specialist
4 days ago
We are seeking a highly skilled and experienced Chief Server Operations Specialist to join our IT Operation team at PCCW.
This is a unique opportunity to work on a mission-critical private cloud platform consisting of 1000+ servers, providing 7x24 Tier 1 support.
Job DescriptionThe ideal candidate will execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team.
- Provide top-notch support to ensure smooth operation of the private cloud platform.
- Familiarize yourself with incident and change management documentation to resolve issues efficiently.
- Work in a shift-based role, primarily in an office environment, with occasional visits to data centers as required.
To succeed in this challenging role, you must have:
- Minimum 3 years of experience in IT-related work, with at least 2 years dedicated to providing Tier 1 operation support for server components like Windows Server, Red Hat Enterprise Linux, VMware vSphere, and HDS VSP series SAN storage.
- A minimum of 1 year working as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
- Proficiency in both written and spoken English and Chinese.
The ideal candidate should possess:
- Experience working in an IT System Integration company background.
- Previous experience as an IT Operation team member in a HKSAR Government IT Maintenance project.
- Familiarity with ITIL Processes such as Incident Management and Change Management.
- Knowledge of using ticketing systems like BMC Remedy or Microfocus SMAX to facilitate ITIL Processes.
We offer a competitive salary package, estimated to be around HKD $60,000 - HKD $80,000 per month, depending on qualifications and experience.
In addition to a generous compensation package, we provide various benefits, including but not limited to:
- Mandatory criteria include proficiency in both written and spoken English and Chinese.
- Desirable criteria include experience working in an IT System Integration company background and knowledge of using ticketing systems like BMC Remedy or Microfocus SMAX.
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