Chief Server Operations Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China PCCW Full time
About the Role

We are seeking a highly skilled and experienced Chief Server Operations Specialist to join our IT Operation team at PCCW.

This is a unique opportunity to work on a mission-critical private cloud platform consisting of 1000+ servers, providing 7x24 Tier 1 support.

Job Description

The ideal candidate will execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team.

  • Provide top-notch support to ensure smooth operation of the private cloud platform.
  • Familiarize yourself with incident and change management documentation to resolve issues efficiently.
  • Work in a shift-based role, primarily in an office environment, with occasional visits to data centers as required.
Requirements

To succeed in this challenging role, you must have:

  1. Minimum 3 years of experience in IT-related work, with at least 2 years dedicated to providing Tier 1 operation support for server components like Windows Server, Red Hat Enterprise Linux, VMware vSphere, and HDS VSP series SAN storage.
  2. A minimum of 1 year working as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
  3. Proficiency in both written and spoken English and Chinese.
Desirable Skills

The ideal candidate should possess:

  • Experience working in an IT System Integration company background.
  • Previous experience as an IT Operation team member in a HKSAR Government IT Maintenance project.
  • Familiarity with ITIL Processes such as Incident Management and Change Management.
  • Knowledge of using ticketing systems like BMC Remedy or Microfocus SMAX to facilitate ITIL Processes.
Compensation and Benefits

We offer a competitive salary package, estimated to be around HKD $60,000 - HKD $80,000 per month, depending on qualifications and experience.

In addition to a generous compensation package, we provide various benefits, including but not limited to:

  • Mandatory criteria include proficiency in both written and spoken English and Chinese.
  • Desirable criteria include experience working in an IT System Integration company background and knowledge of using ticketing systems like BMC Remedy or Microfocus SMAX.


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