Financial Operations Manager
3 weeks ago
About FWD Group
FWD Group is a pan-Asian life insurance business with over 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD has reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, FWD is committed to changing the way people feel about insurance.
Purpose
The Financial Operations Manager is a pivotal leadership role responsible for overseeing the organization's cloud financial operations. This role ensures the strategic use of cloud resources, aligning financial efficiency with corporate goals.
Key Responsibilities
- Champion the development and implementation of best practices in security and privacy across all departments.
- Lead risk management initiatives, ensuring all potential issues are proactively identified and addressed.
- Drive the execution of follow-up actions from financial reviews, setting the standard for accountability and performance.
- Direct operational risks, maintaining control and steering projects towards successful outcomes.
- Oversee contractor engagements, ensuring alignment with organizational objectives and financial prudence.
- Act as a strategic partner, providing visionary leadership in business planning and operational excellence.
- Design and implement comprehensive planning and forecasting frameworks, facilitating seamless coordination among stakeholders.
- Conduct in-depth financial analyses, translating data into actionable insights for cost optimization.
- Spearhead the planning and forecasting processes, guiding the organization towards financial stability and growth.
- Ensure meticulous cost allocation, upholding the highest standards of financial accuracy and integrity.
- Maintain strict adherence to the Financial Reporting Control Framework, exemplifying compliance and due diligence.
- Deliver precise and timely management reports, enhancing decision-making capabilities at the executive level.
- Utilize cutting-edge tools like Apptio to develop dynamic dashboards, providing real-time financial insights.
- Foster a culture of continuous improvement, leading the redesign of cost tracking processes for enhanced financial clarity.
- Collaborate closely with Finance to streamline cost monitoring, setting a new benchmark for financial transparency.
- Mentor and develop team members, nurturing the next generation of financial leaders within the organization.
Accountabilities/Outputs
- Governance: Uphold the organization's reputation by ensuring compliance with all relevant regulations and standards.
- Operational: Deliver operational excellence, driving efficiency and effectiveness in all financial operations.
- Planning and Forecast: Provide strategic direction in financial planning, ensuring robust and reliable financial forecasts.
- Monthly Financial Closing: Guarantee the precision of financial statements, reflecting the true financial position of the organization.
- Management Reporting: Offer insightful reports that empower leadership to make informed strategic decisions.
The CTOO Function consists of 5 Shared Services (SS) and 8 operating cost centers (CC) that need to interact with at least 10 different Line of Business Units (LBUs). In addition to annual business planning needs, multiple stakeholders within the 23 SS/CC/LBUs regularly require information/reporting on GO charges and initiatives as input for their tracking needs.
To ensure proper interdepartmental alignment and drive standardized practices across all of CTOs and CFOs as well as improve transparency for all FWD LBUs on GO charging practices, a small planning and administration team, to support when work volume is high, is required.
The planning and administration team will be responsible for ensuring that there is accurate execution of cost allocation for the Shared Services and operating cost centers, and accurate Management Reporting for the entire CTOO function.
This includes being responsible for leading and driving the following:
- Yearly planning cycle between all 23 SS/CC/LBUs
- Monthly and Quarterly forecast cycles
- Manage discussions between all department heads within the Group CTOO function, Group HR, Group Finance, and LBU counterparts
- Monitor, analyze, and report financials for actual, forecast, and plan according to the SS/CC/LBU's needs
- Investigate large variances/projections and work with relevant SS/CC to correct or set up plans address
- Support department heads with HC planning and monitoring
- Interact with c-level executives independently on information/reporting needs
In addition, this role will be responsible for leading the re-design of the processes that capture, track, and monitor costs for all of the individual CTOO departments and standardizing them under a single streamlined process. After successful re-design of CTOO cost tracking/monitoring process, this role will expand to collaborate with Finance and re-design all cost tracking/monitoring processes across FWD and deploy Apptio as a live cost monitoring tool for both GO and BUs.
Accountabilities/Outputs
- Governance: Escalate to the manager when encountering any security or/and privacy breaches in relation to Statutory, Corporate, or/and Departmental best practices.
- Operational: Ensure that risks taken in own areas of project work are controlled within approved limits.
- Planning and Forecast: Prepare timetable for various parties' coordination.
- Monthly Financial Closing: Accurate cost allocation within financial close time window.
- Management Reporting: Accurate and timely publication of Management Reports.
This role requires a strong understanding of financial operations, cloud financial management, and cost optimization. The ideal candidate will have a proven track record in financial planning and analysis, cost management, and process improvement. They will be able to lead cross-functional teams, drive process re-design, and implement best practices in security and privacy.
The successful candidate will have a tertiary qualification in Business or Information Technology, with a good understanding of Service Level Management and Outsourcing concepts. They will be proficient in MS Office, particularly Excel, and have experience with Apptio dashboards. Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently with minimal supervision are essential for this role.
The ideal candidate will have at least 6-8 years of experience in finance projects implementation and management reporting, with a minimum of 6-8 years of financial accounting/finance operation experience. They will have a proven track record in successful delivery of forecast/planning cycles, experience in managing end-to-end contractor management or recruitment processes, and experience in mapping out processes and re-engineering them for an appropriate balance for efficiency, control, and standardization.
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