Senior Manager, Firewall Operations

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

About FWD Group

FWD Group is a leading pan-Asian life insurance business with a strong presence in 10 markets. With over 11 million customers, the company is committed to making the insurance journey simpler, faster, and smoother. FWD's innovative approach to insurance is driven by digital technology, and the company is dedicated to changing the way people feel about insurance.

Purpose

The Senior Manager, Firewall Management will lead and drive key initiatives under network and security engineering and operations. This role will serve as the deep technical and functional expert for various network and firewall platforms, ensuring alignment and compliance with Group information security standards and requirements, as well as FWD Group's technology strategy, policies, and procedures.

Key Accountabilities

  • Lead the setup of processes and SOPs for managing the Network and Firewall Operations team, including key initiatives such as network and Cloud Firewalls.
  • Drive and oversee emerging Network and Firewall solutions and services from projects to BAU operations.
  • Ensure smooth transition of Network and Firewall solutions and services from project sign-off to BAU.
  • Research and identify key areas of improvement on existing Network and Firewall solutions and services, primarily to adopt AI/automation and simplify operations.
  • Define and drive key process improvements for existing solutions by working closely with internal teams within Group IT Security and vendors.
  • Adopt a secondary role as the subject matter expert for Network Service Transition, Continuity, and Improvement.
  • Manage the planning for resources to deliver BAU operations in the most efficient and effective manner.
  • Be the key interface with fellow stakeholders and respective vendors and manage the overall transition of new initiatives/solutions/services from project delivery to BAU.
  • Define, review, and advise on the handover BAU requirements, including guidelines, baselines, and SOPs for Group Network and Firewall Operations, to manage the implemented IT network firewall solutions and controls.
  • Drive close collaboration across functional teams within Group Technology to identify key and address risk factors, as well as deliver technical and functional requirements and Group Technology objectives.
  • Contribute to devising the next-generation network automation and security strategy to meet the future needs of the Business.
  • Manage and implement projects and technology upgrades, including evaluation/recommendations for network-related tools and solutions.
  • Manage vendor relationships and set and monitor the overall performance quality of vendors.
  • Align requirements to Group Security standards and compliances, along with overall IT Strategy needs.
  • Provide technical domain guidance and expertise to stakeholders and business units as and when needed with regards to Network and Firewall services.
  • Aadopt a Cloud-first strategic mindset on deliverables.
  • Provide regular Network and Firewall Operations updates for management reporting.

Qualifications/Experience

  • Minimum 8 years working experience in Network Security Management role, preferably in Financial Services.
  • Bachelor's Degree from Information Technology or any equivalent discipline.
  • Minimum 5 years of working experience in implementing and supporting firewall with orchestration/automation technology such as TUFIN, Algosec, or Skybox.
  • Knowledge and experience on Cloud & Network Automation will be essential.
  • Lead a team of at least three network/firewall engineers in a medium to large enterprise environment.
  • Certifications in CCNA, CCNP, CCIE, or similar would be an added advantage.

Knowledge & Technical Skills

  • Firewall Products: Checkpoint, Palo Alto, Cisco
  • Analyzer & Management Tools: Algosec, Skybox, Panorama, CPSM.
  • Familiar with Cloud technology providers such as Azure and AWS.
  • Certifications or official training on any of the above would be an added advantage.
  • Good knowledge of on Automation/AI/Machine Learning to simplify operations would be an added advantage.
  • Experience in leveraging on Third Party Platforms such as ServiceNow to perform automation/orchestration will be essential.
  • Excellent team player with great leadership, interpersonal, and influential skills.
  • Strong communication and presentation skills.

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