Senior Business Operations Specialist
6 days ago
Classy Wheeler Limited, a leading IT&T services company in Hong Kong, is seeking an experienced Business Process Analyst.
Candidates with less experience will be considered as Business Process Assistant or Business Process Officer. As the key stakeholder, you will regularly review business processes to minimize operational risk and improve efficiency & productivity.
Key Responsibilities:
- Formulate workflow designs in alignment with system capabilities.
- Perform business process re-engineering, gap analysis & improvement, and change management.
- Liaise with internal & external parties to execute and follow up on operation flow improvements & new initiatives.
- Prepare monthly reports with data analysis to highlight improvement areas for management decision-making.
- Work closely with business users & IT to understand requirements and enhance system functionality.
- Ensure smooth transition of migration and integration processes.
- Manage project deployment, implementation, and support by designing implementation processes and testing scenarios.
- Provide administrative support, including proposal preparation, project monitoring, and coordination.
- Handle ad hoc projects as assigned.
Requirements:
- University degree in Business Administration, Statistics, Operation Management, or related disciplines.
- A minimum of 3 years' relevant experience, preferably in telecommunications service industry and/or with IT knowledge and background.
- Solid experience in project management and control procedures would be an advantage.
- Customer and result-oriented, energetic, and well-organized individual with strong interpersonal and communication skills.
- Strong numerical and analytical ability to identify key issues and solutions systematically.
- Proficiency in MS office applications.
- Good command of both spoken and written English and Chinese (Cantonese and Putonghua).
The estimated salary range for this position is between HKD 50,000 - HKD 80,000 per month, depending on qualifications and experience. If you are a motivated and organized individual looking to take your career to the next level, please submit your application.
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