Network Solutions Specialist

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited: A Leading Network Services Provider

Job Summary

We are seeking a highly skilled Network Engineer to join our team in providing exceptional network services solutions to our clients. As a Network Engineer, you will be responsible for designing, implementing, and maintaining large-scale network solutions, as well as providing technical support and troubleshooting services.

Key Responsibilities

  1. Design and implement network infrastructure solutions, including routers, switches, and firewalls;
  2. Conduct system integration and application rollout, ensuring seamless network operations;
  3. Work closely with vendors to implement different solutions, ensuring timely delivery and quality assurance;
  4. Perform maintenance support of network products, including hardware replacement and software updates;
  5. Handle escalation procedures for networking products with vendors, ensuring prompt resolution and customer satisfaction;
  6. Provide 1st tier post-sales support and maintenance, addressing customer inquiries and concerns;
  7. Interface with customers to resolve network problems, providing expert technical guidance and support;
  8. Participate in global network constructions and maintenance projects, collaborating with cross-functional teams;
  9. Standby for emergency calls, ensuring prompt response and resolution.

Requirements

  1. Higher Diploma or above in Electronic Engineering, Computer Engineering, or equivalent;
  2. Professional certificate holders are an advantage;
  3. Good understanding of network technology, including layer 2 & 3 technology and IEEE layer 2 standard;
  4. 2+ years relevant experience in network implementation and project management;
  5. Knowledge in large-scale network solutions, including routers, switches, and firewalls;
  6. Hands-on experience in networking, Wi-Fi, and security solution implementation;
  7. Experience and expertise in high-speed optical transmission and DWDM system design, architecture, and testing is an advantage;
  8. Proficient programming skills, including Python, REST API, and Netconf, is an advantage;
  9. Self-motivated, good customer service skills, and able to work under pressure and independently;
  10. Good business sense and willingness to learn new technologies and solutions;
  11. Fresh graduates with a positive working attitude and eagerness to learn will be considered;
  12. Good communication skills in both written and spoken English, Cantonese, and Mandarin is an advantage.

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