Technical Support Role for Cybersecurity Experts
5 days ago
Job Description
We are seeking a Senior Technical Service Officer to join our team at Classy Wheeler Limited. As an IT Security Alert Analyst, you will be responsible for monitoring security information and event management systems for various clients.
Main Responsibilities
- 24/7 monitoring of security information and event management systems
- Initial triage of notable events with potential to become incidents
- Collaboration with incident responders in daily incident management
- Email and phone support for incident resolution
- Execution according to established playbooks for events and provision of timely responses
- Daily reports and updates to clients
- Creation of incident tickets to initiate triage and analysis
- Evaluation of malicious code using sandbox/test lab environments
Qualifications
- Bachelor's degree in Engineering, Computer Science, or relevant field
- Experience in server administration, OS operations, or networking
- Shift work and ability to work independently
- Programming skills in PHP, Python, and scripting languages
- Excellent communication and teamwork skills
- Proficient in Cantonese, English, and Putonghua
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