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Cloud Enterprise Solutions Manager
1 month ago
Company Overview
At Microsoft, we empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is no exception.
We are a global team of over 17,000 employees, dedicated to helping our customers accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships.
This role offers an exciting opportunity to lead our Cloud Solution Architect (CSA) team in driving customer success and growth.
About the Role
This Cloud Enterprise Solutions Manager position involves leading a team of CSAs and Customer Success Account Managers (CSAMs) in delivering exceptional customer experiences.
You will be responsible for coaching your team to develop and expand impactful relationships with customers, focusing on their experience and defining conditions for success.
This role requires strong technical leadership skills, as you will lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
Responsibilities
- Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
- Coach your team in developing and expanding impactful relationships with customers, focusing on their experience and defining conditions for success.
- Lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization.
- Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business.
- Manage your team's performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.
- Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
Qualifications
To succeed in this role, you will need:
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in Cloud technologies, infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- 3+ years people management experience of customer-facing teams, including consultant practice managers, services support managers, technical sales managers, and/or technical architect managers.
- Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers.
- Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
- Insightful listening: Ask insightful questions to understand the customer's needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value.
- Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption.
- Optimization: guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.
- Collaboration: across Microsoft, customer, and partner teams to achieve customer objectives.
Benefits
We offer a competitive salary of $250,000 per year, plus a range of benefits, including:
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
About Us
Microsoft is a place where talented individuals can come together to make a difference. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.
