Audio Visual Experience Coordinator

2 days ago

Hong Kong Island, Hong Kong SAR China Kinly's Global Services Full time
Job Description

The Audio Visual Event Manager is responsible for overseeing the delivery of on-site event services between Kinly and the client. This role involves a high degree of client contact, often working with executive management and managing directors of the Bank to provide best-in-class services across all Audio Visual-related aspects of event services.

Duties and Responsibilities:

  • Ensure that all services are delivered punctually at scheduled times and in accordance with agreed Service Level Agreements (SLAs). The Event Manager is expected to oversee all pre-event planning and resource scheduling, crewing, technical briefing, live event management, and post-event debrief.

  • Manage client relationships, advising clients on best practice, technical risks, and potential procedural improvements.

  • Directly manage Events Technicians and work with the Service Delivery Manager (SDM) to ensure all events are resourced effectively.

  • Report and escalate faults in accordance with contract SLAs.

  • Share management duties of technical staff in the delivery of live events across all sites.

  • Manage the rota, holidays, and sickness within the onsite events team to allow for the continuation of delivering best-in-class services.

  • Share events knowledge and best practices across the entire AV team.

  • Provide regular feedback on communication issues and service improvements.

  • Develop and maintain service procedure documentation.

  • Identify areas of potential technological/operational improvements and consult with relevant stakeholders.

  • Perform power down/up tasks as required, which may involve out-of-hours overtime commitments.

  • Awareness of and compliance with Quality, Environmental, and Health and Safety policies and procedures.

Training and Development:

  • Promote team collaboration and maintain team morale.

  • Conduct annual performance appraisals for onsite staff and regular one-to-one performance management reviews.

  • Work with the SDM to identify opportunities for team training.

Administration:

  • Collect and enter client statistical data, including SLA performance, management information, team performance, and other business metrics.

  • Attend regular client meetings and maintain close contact with the AV Operations Manager to ensure effective communication.

  • Manage the Event Team rota, including holiday requests and sickness, to ensure site workload and activities are planned and resourced within SLA agreements.

Events and Broadcasts:

  • Attend pre-event planning meetings and be responsible for resource scheduling, crewing, technical briefing, live event management, and post-event debrief.

  • Maintain good communication channels with clients, understanding their technical requirements, and selecting the right solutions.

  • Project manage live broadcasts across client sites.

  • Attend or coordinate event production meetings.

  • On-site manage and overall responsibility of events.

  • Provide a concise technical brief to operating crews.

  • Carry out technician duties as a member of the AV/Events team.

  • Prepare post-event wrap-up reports and meetings, identifying incidents and problems, and ensuring they are rectified prior to future events.

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