Billing and Payment Specialist
1 month ago
Ecovadis is seeking a highly skilled Billing and Payment Specialist to join the Finance team in Hong Kong. This position plays a crucial role in managing billing and payment inquiries, resolving discrepancies, and ensuring timely payments.
This role requires excellent communication and interpersonal skills to interact with internal and external customers on a daily basis. The ideal candidate will be customer service oriented, goal driven, and able to work autonomously in a fast-paced environment.
The key responsibilities of this position include:
- Assisting customers with billing and payment inquiries via phone, email, or chat
- Resolving billing discrepancies for customers and ensuring prompt corrections
- Supporting other team members on billing and payment-related queries as needed
- Generating and sending accurate invoices to customers, adhering to billing regulations and company policies
- Processing payments received from customers, applying payments to customer accounts, and reconciling payment discrepancies as necessary
- Updating and maintaining customer account information, ensuring accuracy and completeness
- Collecting and analyzing data to prepare reports on billing and payment patterns, identifying opportunities for process improvement and optimization
The ideal candidate should possess fluency in Mandarin Chinese and English, with a strong attention to detail and excellent problem-solving skills. A Bachelor's degree in a Business, Management, or Finance-related discipline is preferred but not required. Previous experience in billing, accounts receivable, or customer support is an asset.
In return for your expertise, you can expect a competitive salary of $45,000 per year, commensurate with your experience. Ecovadis offers a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.
If you are a motivated and results-driven professional looking for a new challenge, please submit your application. We welcome candidates from diverse backgrounds and are committed to providing a fair and inclusive hiring process.
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