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IT Service Management Lead
2 weeks ago
We are seeking an experienced IT Service Management Lead to join our team at Standard Chartered. As a key member of our infrastructure team, you will be responsible for providing technical support to all Financial Markets business in Dealing Room.
Responsibilities- Desktop Computing Environment: Provide 1st, 2nd & 3rd technical support for all Financial Markets business products and infrastructures (desktop, server, dealer telephony & market data).
- Problem and Change Management: Manage Incident/Change Management, call logging, call trends, call reporting including high severity problem control. Ensure standards are adhered to, or dispensations raised.
- Business Continuity Plan: Assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
- Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
- Service Management skills and techniques.
- Usage of M365 Tools.
- Usage of Windows and Active Directory.
