F&B Operations Lead

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group Limited is seeking a highly skilled individual to fill the position of F&B Operations Lead. The successful candidate will have a proven track record in improving operational efficiency and effectiveness.

About the Role

  • This role involves collaborating with various departments to identify areas for improvement and implement changes.
  • The ideal candidate will have strong analytical skills and be able to interpret data to inform business decisions.
  • You will work closely with the Data Governance team to standardise data capture and drive data quality.

Main Responsibilities

  1. Conduct a comprehensive review of current processes and procedures to identify areas for improvement.
  2. Develop and implement a plan to improve operational efficiency and effectiveness.
  3. Work closely with the IT department to ensure seamless integration of systems.
  4. Provide training and support to colleagues to ensure they are equipped to operate new systems effectively.

PoS Configuration

  • Establish a robust PoS configuration framework to ensure consistency across all outlets.

In-Room Dining (IRD)

  • Drive the adoption of IRIS, the digital in-room dining ordering system.

Across All F&B Systems

  • Lead the development of a comprehensive data governance framework.
  • Work closely with the operations team to ensure that all systems are properly configured and integrated.


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