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Dedicated Technical Resource

2 weeks ago

Hong Kong Island, Hong Kong SAR China E.C Technology Ltd. Full time
Job Details

E.C Technology Ltd. is seeking a dedicated technical support professional to provide expert IT support services to our VIP customers in the Head Office.

Key Responsibilities
  • Provide timely and effective IT support to ensure minimal downtime and optimal productivity.
  • Respond to and resolve all types of incidents reported by VIP staff, from simple queries to complex technical issues.
  • Fulfill all IT service requests raised by VIP staff, including hardware and software troubleshooting, configuration, and maintenance.
  • Prepare for and participate in meeting support as required, ensuring seamless delivery of IT services.
  • Offer flexible IT support services at various locations, including outside the office, and at times requested by VIP staff, such as after hours or on bank holidays.
Requirements and Qualifications
  • A minimum of Higher Diploma in Computer Science or a related field.
  • At least 4 years of experience in an I.T related field, with a strong background in VIP support.
  • In-depth knowledge of PC/Mobile/Tablet/iPad support, as well as Windows 7, 10, Apple OSX, Android, and iOS based applications.
  • Solid experience in providing IT deskside support is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Experience in banking or financial services industry is an advantage.
  • Ability to work overtime when necessary, with shift allowance provided for shift duties.