Operational Support Specialist with Regulatory Expertise

7 days ago


Kowloon, Kowloon City, Hong Kong SAR China Standard Chartered Full time

About the Role

We are seeking an experienced Operational Support Specialist to join our team at Standard Chartered. This is a unique opportunity to work in a dynamic environment, where you will be responsible for providing operational support to different stakeholders.

Key Responsibilities

  • To ensure the team clearly delivers the outcome within agreed Service Level Agreements (SLAs) and in high quality.
  • To monitor both onshore and offshore team performance through Management Information reports.
  • To handle internal and external customer inquiries/complaints confidently and reliably.
  • To support cross-team functions and upskill.
  • To assist in preparing and consolidating the monthly report to Management.
  • To ensure the team follows internal Departmental Operation Instruction (DOI) and Procedure manual from Product Team to handle day-to-day application procedure.
  • To check the control effectiveness through regular review and identify process gaps through quality checks and regular monitoring.
  • To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity.
  • To escalate any risk findings to the Line Manager (LM) for necessary investigation/remediation on a timely basis.
  • To support LM to create a positive working environment to encourage commitment/contribution of team members through the provision of career development, training, and ongoing two-way communication/management support.
  • To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.

Regulatory & Business Conduct

We expect our Operational Support Specialist to display exemplary conduct and live by the Group's Values and Code of Conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.

Key Skills and Qualifications

  • Process Improvement
  • Process Management
  • Regulatory Environment - Financial Services
  • Operational Risk
  • Fraud Detection and Prevention
  • RETAIL BANKING SERVICES
  • Regulatory Framework and Requirements (SIF)

About Us

At Standard Chartered, we're an international bank that's nimble enough to act, big enough for impact. We've been working to make a positive difference for our clients, communities, and each other for over 170 years. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.

What We Offer

We offer a competitive salary and benefits package, including core bank funding for retirement savings, medical and life insurance, flexible working options, and proactive wellbeing support through Unmind. We're committed to creating a positive working environment that encourages diversity, equity, and inclusion.

Salary Estimate

We estimate the salary range for this role to be between $80,000 and $120,000 per annum, depending on experience.



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