Frontline Support Specialist

2 weeks ago


Hong Kong Island, Hong Kong SAR China Sands China Full time
About the Job

The Customer Service Executive will be responsible for acting as the point of contact for Sales team members and VIP patrons, ensuring a seamless experience for all customers.

Maintaining the Sands Lounge operation is a key aspect of this role, including managing ferry ticketing and providing exceptional lounge services. Daily reports must be completed and distributed to relevant departments in a timely manner.

As a liaison between the sales and operations teams, you will assist with customer-related matters, provide administrative support, and identify areas for improvement to enhance operational efficiencies.

Key Responsibilities
  1. Provide exceptional customer service to Sales team members and VIP patrons, responding to their needs promptly and efficiently.
  2. Maintain the Sands Lounge operation, ensuring that all aspects run smoothly and efficiently.
  3. Complete daily reports and distribute them to relevant departments in a timely manner.
  4. Provide administrative support to the sales team, including branch offices in Macau and overseas.
  5. Assist with customer-related matters, including bookings, inquiries, and issues.
Requirements

To be successful in this role, you should possess a diploma or above in Business Administration or a related field, and prior experience in customer service, sales, or a related field is essential.

Able to communicate effectively in Cantonese, English, and Mandarin, you should also possess excellent interpersonal, communication, and presentation skills, as well as familiarity with Microsoft Office (Excel, Word, and PowerPoint).

Shift duty is mandatory, and outstanding recent graduates are also encouraged to apply.



  • Hong Kong Island, Hong Kong SAR China Hong Kong University Full time

    School of Clinical Medicine: We are seeking a skilled Software Developer to join our team.The successful candidate will be responsible for maintaining, enhancing, and developing applications/systems for frontline operations in teaching and learning, including the Moodle platform.We offer a competitive salary commensurate with qualifications and experience,...


  • Hong Kong Island, Hong Kong SAR China Bank of Communications (Hong Kong) Limited Full time

    Your Responsibilities:Introduce digital banking services to customers in bank halls.Enhance digital customer services experience and collect customer feedback/suggestions for improvement.Handle customers' inquiries and escalate when appropriate according to supervisor's guidance.Support branch administrative and operational duties as required.Minimum...


  • Hong Kong Island, Hong Kong SAR China International Executive Service Corps Full time

    Key ResponsibilitiesWe are looking for a highly skilled and motivated Customer Service Officer to join our team at International Executive Service Corps. As a key member of our Retail Banking Department, you will be responsible for delivering exceptional customer service and support through multiple channels.Main Responsibilities:Provide timely and effective...

  • Channel Support Expert

    23 hours ago


    Hong Kong Island, Hong Kong SAR China Bowtie Life Insurance Company Full time

    Company OverviewBowtie Life Insurance Company is a licensed virtual insurer (虛擬保險公司) in Hong Kong, committed to bringing the good back through our passionate, innovative, and customer-centric team.We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is ranked #2 in the world in...


  • Hong Kong, Central and Western District, Hong Kong SAR China NES Global Talent Full time

    Job Overview:WSP, a leading professional services consulting firm, seeks an Operations Support Specialist to champion and prioritize the safety, health, and wellbeing of all individuals involved in work. This role is responsible for promoting global solutions aligned with WSP's strategic vision.About the Role:As an Operations Support Specialist, you will...


  • Hong Kong Island, Hong Kong SAR China HSBC Full time

    As a Customer Service Officer at HSBC, you will be part of a dynamic team that delivers innovative, borderless banking solutions to our customers. Your primary responsibility will be to provide quality customer service through accurate and efficient counter transactions at our branches.You will work closely with other bank colleagues to identify...


  • Hong Kong Island, Hong Kong SAR China DBS Bank Full time

    DBS Consumer Banking Group is a leading bank in Asia, helping customers achieve their goals and ambitions. We offer a wide range of financial solutions to support our customers' needs at every life stage.Job OverviewWe are seeking a talented Product Management Specialist to collaborate on the development and implementation of marketing plans and strategies...


  • Hong Kong Island, Hong Kong SAR China Miricor Group Full time

    Job OverviewMiricor Group seeks an experienced Retail Operations Assistant to join our team.Key Responsibilities:Support the Retail Team: Provide administrative assistance, including data entry, filing, PO creation, and file maintenance.Roster Management: Prepare monthly frontline rosters to ensure smooth store operations.Project Coordination: Assist with...

  • Approval Associate

    23 hours ago


    Hong Kong Island, Hong Kong SAR China Standard Chartered Full time

    Job DescriptionThe Client Approval Specialist will be responsible for reviewing and approving client account documents, as well as analyzing client signing arrangements to identify potential control gaps. This role requires strong analytical skills, attention to detail, and excellent communication skills to effectively collaborate with frontline teams and...


  • Hong Kong Island, Hong Kong SAR China Inspire Full time

    Information Technology Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Inspire.Primary responsibility will be to provide technical assistance to employees and external clients via phone, email, and in-person support.Troubleshoot complex hardware and software problems, including operating systems, applications, and...


  • Hong Kong Island, Hong Kong SAR China HSBC Full time

    HSBC is a global bank with a rich history of innovation and customer-centricity. As a Customer Complaints Support Officer, you'll have the opportunity to work with our experienced team to resolve customer complaints and improve overall customer satisfaction.Your key responsibilities will include:Supporting the Customer Relations Manager or Senior Customer...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    At Classy Wheeler Limited, we're looking for a detail-oriented Administrative Support Specialist to join our team. As an administrative support specialist, you will assist in handling daily project documents, including tender, proposal, and related project/business correspondences.You will perform staffing recruitment from screening, proceeding, and hiring...

  • IT Specialist

    23 hours ago


    Hong Kong Island, Hong Kong SAR China Hong Kong University Full time

    **Hong Kong University**: We are seeking a highly motivated and skilled Software Engineer to join our team in the School of Clinical Medicine.We offer a competitive salary commensurate with qualifications and experience, along with annual leave and medical benefits.The successful candidate will be responsible for maintaining, enhancing, and developing...


  • Hong Kong Island, Hong Kong SAR China GP Batteries Full time

    Operations Support SpecialistWe are looking for an Operations Support Specialist to join our team at GP Batteries. This role involves conducting business and financial analysis, managing projects, and providing administrative support to senior executives.Key Responsibilities:Support Department Leaders in conducting business and financial analysisAssist in...


  • Hong Kong Island, Hong Kong SAR China Standard Chartered Full time

    We're looking for a highly skilled Executive Support Specialist to join our team. As an Executive Support Specialist, you will provide high-level administrative support to the business head and team.Your key responsibilities will include:Coordinating and arranging business schedules, meetings, and events.Preparation and review of G&E reports, ensuring...


  • Hong Kong Island, Hong Kong SAR China Hong Kong University Full time

    About the Role:This position is responsible for providing administrative support for various student services and activities. The successful candidate will have a recognised Bachelor's degree and 1-2 years of relevant work experience in student affairs or hospitality/facilities management.The ideal candidate will have strong interpersonal and communication...


  • Hong Kong Island, Hong Kong SAR China Waterloo Central School District Full time

    Job OverviewThe Waterloo Central School District seeks a highly skilled and dedicated Learning Support Specialist to join our team. This role is responsible for providing academic guidance and support to students, ensuring they reach their full potential.


  • Hong Kong Island, Hong Kong SAR China DBS Bank Full time

    Job Description - AVP, Specialist, Product Management - Bancassurance, Consumer Banking (WD73310)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services,...


  • Hong Kong Island, Hong Kong SAR China DBS Bank Full time

    Job Description - SA, Specialist, Product Management - Bancassurance, Consumer Banking (WD73309)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services,...

  • IT Support Specialist

    2 weeks ago


    Hong Kong Island, Hong Kong SAR China Bank of Singapore, Asia's Global Private Bank Full time

    Bank of Singapore, Asia's Global Private Bank is seeking a skilled IT Support Specialist to join our team.Job Description:Responsible for day-to-day IT support on Desktops, Laptops, printers, mobile telephony and devices.Desktop installation, configuration, relocation and maintenance (hardware, software and network).Troubleshoot technical issues and escalate...