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The Customer Service Executive will be responsible for acting as the point of contact for Sales team members and VIP patrons, ensuring a seamless experience for all customers.
Maintaining the Sands Lounge operation is a key aspect of this role, including managing ferry ticketing and providing exceptional lounge services. Daily reports must be completed and distributed to relevant departments in a timely manner.
As a liaison between the sales and operations teams, you will assist with customer-related matters, provide administrative support, and identify areas for improvement to enhance operational efficiencies.
Key Responsibilities- Provide exceptional customer service to Sales team members and VIP patrons, responding to their needs promptly and efficiently.
- Maintain the Sands Lounge operation, ensuring that all aspects run smoothly and efficiently.
- Complete daily reports and distribute them to relevant departments in a timely manner.
- Provide administrative support to the sales team, including branch offices in Macau and overseas.
- Assist with customer-related matters, including bookings, inquiries, and issues.
To be successful in this role, you should possess a diploma or above in Business Administration or a related field, and prior experience in customer service, sales, or a related field is essential.
Able to communicate effectively in Cantonese, English, and Mandarin, you should also possess excellent interpersonal, communication, and presentation skills, as well as familiarity with Microsoft Office (Excel, Word, and PowerPoint).
Shift duty is mandatory, and outstanding recent graduates are also encouraged to apply.
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