Hospitality Operations Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

Overview

The Shangri-La Group is a luxury hotel operator with a long history of delivering exceptional experiences for our guests. Our commitment to distinctive Asian hospitality has earned us a reputation as one of the world's leading hotel operators.

We have a global workforce of over 42,000 colleagues, and we believe that investing in their learning and development is key to our success. From welcoming new colleagues to best-in-class leadership development programs, we nurture the potential of our people throughout their careers.

Job Summary

This is an exciting opportunity to join our team as a Front Office Supervisor / Front Office Host at Island Shangri-La Hong Kong. As a Front Office Supervisor, you will be responsible for ensuring all interactions with guests are handled professionally, performing check-ins and check-outs efficiently, building relationships with guests to delight and gain loyalty, and preparing and conducting skills training for new team members.

Key Responsibilities

  • Ensure all interactions with guests are handled professionally and consistently meet our high standards.
  • Perform check-ins and check-outs, as well as cashiering functions, efficiently and accurately.
  • Build relationships with guests to delight and gain loyalty, maximizing guest satisfaction.
  • Prepare and conduct skills training for new team members to ensure they have the necessary knowledge and skills to perform their roles effectively.


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