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Airline Service Professional

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

Connecting the world to meaningful people, places and experiences is at the heart of Cathay Pacific Airways Limited's mission. As an Experienced Flight Attendant, you will be a key player in delivering exceptional inflight service and ensuring a safe and enjoyable journey for all passengers.

Role Overview

The successful candidate will have the opportunity to join our dynamic team and contribute to the success of our airline. With a minimum of 1-year flight attendant experience in any airline, you will possess the skills and knowledge to provide outstanding customer service and create memorable inflight experiences.

Key Responsibilities

  • Carry out safety, first aid and security procedures to the highest standard
  • Be our brand ambassador and provide genuine, personal experiences to all customers
  • Deliver service excellence by creating memorable inflight experiences and exceed customers' expectations at every opportunity
  • Attend to customers' needs in a caring and professional manner
  • Embrace diversity and be thoughtful and caring to all customers especially those who need extra help
  • Be an excellent team player in a culturally diversified environment and contribute to a collaborative and supportive environment
  • Adapt to situations with confidence, tact and flexibility
  • Uphold inflight policies and comply with all regulatory requirements
Requirements

To be considered for this role, you must meet the following criteria:

  • Minimum age of 18
  • High school graduate or above
  • With a minimum of 1-year flight attendant experience in any airline
  • Proficiency in both written and spoken English and at least one of the following additional languages: Cantonese, Putonghua, Bahasa Indonesia, Bahasa Malaysia, Filipino, Hindi, Japanese, Korean, Thai, Vietnamese, or Sinhala
  • Proficiency in Putonghua is an added advantage
  • Minimum arm-reach of 208cm on tiptoe
  • Previous experience in an airline, hospitality or service industry is advantageous

As the position you are applying for is safety-sensitive, the successful candidate will be required to meet the following criteria:

  • Successfully complete a comprehensive pre-employment background check, including criminal records
  • Demonstrate physical fitness to meet the requirements of the pre-employment medical assessment
  • Pass a pre-employment drug test. Testing will be conducted following the HKCAD Guidance for screening of Psychoactive Substances - Annex B, CAD373