Senior Vice President of Operations

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Wharf Hotels Full time

About the Role:

The Senior Vice President of Operations will be responsible for overseeing the efficient operations and delivery of our brand promises across our hotels.

Key responsibilities include:

  • Strategic Leadership: Drive collaboration to establish business objectives and operational strategies with WHM, hotel management teams, and stakeholders.
  • Owner Relations: Maintain strong relationships with owners and management teams to ensure compliance with brand standards and maximize brand value.
  • Performance Improvement: Support property teams with performance advice and foster strong owner relationships through regular meetings.
  • Business Planning: Develop and execute annual business plans and budgets for properties, ensuring effective implementation across hotels.
  • Strategic Monitoring: Oversee the implementation of strategic plans, focusing on profit maximization and service quality.
  • Monthly Reviews: Lead monthly Business Review Calls to address performance gaps and identify improvement opportunities.
  • Financial Reporting: Provide senior executives with monthly evaluations of financial and operational performance.
  • Quality Standards: Develop and maintain WHM quality standards for both existing and new hotels.
  • Market Growth: Identify new prospects to support brand growth and assist with marketing, financial analysis, and competitive positioning.
  • Operational Strategy: Implement operational strategies across various areas to achieve business objectives.
  • Pre-Opening Supervision: Oversee pre-opening management activities and ensure timely implementation of operational standards for new hotels.
  • General Manager Guidance: Provide direction to General Managers to ensure brand standards are met, profitability maximized, and issues resolved effectively.

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