Vice President Operations

15 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Wharf Hotels Full time

Join Our Team as Vice President Operations

Are you a visionary leader with a passion for driving change and generating profits in the hotel industry? We have an exceptional career opportunity for a dynamic and self-driven individual to join our team as Vice President Operations.

About The Role

As Vice President Operations, you will oversee the efficient operations and delivery of our brand promises across our hotels. You will ensure that our brand standards, profitability, and legal and financial requirements are met while achieving maximum guest, customer, owner, and colleague satisfaction. This role involves close collaboration with the Wharf Hotels Management (WHM) Executive Committee, divisional and departmental heads, and General Managers.

Key Responsibilities

  • Strategic Leadership: Drive collaboration to establish business objectives and operational strategies with WHM, hotel management teams, and stakeholders.
  • Owner Relations: Maintain strong relationships with owners and management teams to ensure compliance with brand standards and maximize brand value.
  • Performance Improvement: Support property teams with performance advice and foster strong owner relationships through regular meetings.
  • Business Planning: Develop and execute annual business plans and budgets for properties, ensuring effective implementation across hotels.
  • Strategic Monitoring: Oversee the implementation of strategic plans, focusing on profit maximization and service quality.
  • Monthly Reviews: Lead monthly Business Review Calls to address performance gaps and identify improvement opportunities.
  • Financial Reporting: Provide senior executives with monthly evaluations of financial and operational performance.
  • Quality Standards: Develop and maintain WHM quality standards for both existing and new hotels.
  • Market Growth: Identify new prospects to support brand growth and assist with marketing, financial analysis, and competitive positioning.
  • Operational Strategy: Implement operational strategies across various areas to achieve business objectives.
  • Pre-Opening Supervision: Oversee pre-opening management activities and ensure timely implementation of operational standards for new hotels.
  • General Manager Guidance: Provide direction to General Managers to ensure brand standards are met, profitability maximized, and issues resolved effectively.

Qualifications

  • College or University degree (preferred)
  • Certification in hotel management (preferred but not required)
  • At least 15 years of experience in hotel operations or equivalent
  • Previous experience as General Manager / Area General Manager / Multi Property General Manager
  • Pre-opening / Opening Experience
  • Experience in China and Asia Pacific Region
  • Strong self-awareness, empathy, and effective communication skills
  • Excellent vision and planning skills, with the ability to organize and delegate tasks effectively
  • Embraces change, engages in creative thinking, and manages transitions effectively

What We Offer

We offer a competitive salary, live-in accommodation, and excellent supporting packages. If you are interested in this exciting opportunity, please apply with your full resume and expected salary on LinkedIn or to Only shortlisted candidates will be contacted.

To learn more about Wharf Hotels, please visit our website at

Equal opportunities are extended to all candidates, and the information provided will be used for the consideration of your application in the hotel group. All personal data collected will be for recruitment purposes only.

Seniority level : Executive

Employment type : Full-time

Job function : Management and Strategy/Planning

Industries : Hotels and Motels

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