Cultural Venue Coordinator
22 hours ago
Job Location: Hong Kong
Job Type: Full-time
Job ID: R5791
We are seeking a highly motivated and experienced candidate to join our team as a Cultural Venue Manager Assistant. As part of our operations team, you will assist the Manager in overseeing daily operations and ensuring a seamless visitor experience.
Your key responsibilities will include:
- Assisting the Manager in leading the team to achieve M+ standards and KPIs, under compliance with institution safety guidelines.
- Coordinating day-to-day operations, maintaining all venues and event flows for managing designated venue, and supporting the operations of Information Desk, cloak room, galleries, and lobby area.
- Developing and implementing standard operating procedures for frontline operations, including safety, cleanliness, screening, event support, general housekeeping, etc.
- Collaborating with parties on regular and special programmes, events, and performances; reviewing and executing venue hire requests.
- Working closely with other front-line teams to ensure seamless visitor experiences, resolving emergency incidents or situations following protocols.
- Supporting curator teams and the Marketing Department on marketing plans to drive box office sales.
- Providing regular reports for management review, including budget management.
- Carrying out ad hoc duties as assigned.
To be successful in this role, you should possess:
- A recognised university degree in business management, marketing, hospitality management, or related field.
- At least 5 years of relevant work experience in the hospitality sector or other relevant industry.
- Proven experience in front-of-house or customer-facing operations, preferably in sizable venues, cinema, or theatre operations.
- Excellent organisational, team-building, time management, and multi-tasking skills.
- A customer-centric mindset with strong relationship management skills, able to communicate effectively with diverse audiences and messages.
- Good team player, results-driven, and adaptable to change.
- Knowledge of audiovisual workflows, equipment, technology, systems, and software related to screening, event, or venue management.
- Availability to work evenings, weekends, and public holidays according to the assigned duty roster.
- Strong communication skills in English and Chinese.
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