IT Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

Job Overview

About Bank Of China (Hong Kong) Limited

  • We are a leading financial institution in Hong Kong, providing a wide range of banking services to individuals and businesses.

Job Description

Key Responsibilities:

  • Manage IT Helpdesk tickets in a timely manner by troubleshooting and resolving technical issues, escalating complex problems to senior team members as needed.
  • Respond to user calls via phone, email, and ticket system to provide support and resolve queries.
  • Resolve user queries and feedback quickly and effectively through active listening, empathetic communication, and creative problem-solving.
  • Document cases in the Ticket Logging System for accurate record-keeping and analysis.
  • Maintain adherence to company policies, corresponding guidelines, and service level standards to ensure high-quality support.

Requirements:

  • Degree in Information Technology or related disciplines to demonstrate strong foundation in computer systems and software applications.
  • Completion of ITIL Foundation certification is an advantage, showcasing knowledge of best practices in IT service management.
  • Strong customer-oriented mindset with excellent communication and interpersonal skills to build trust and rapport with users.
  • Independent, diligent, and responsible work attitude, with positive behavior under pressure to deliver results.
  • Familiarity with various MS Office applications, including Word, Excel, PowerPoint, and Outlook, to efficiently complete tasks.
  • Good command of both written and spoken English and Chinese, with spoken Mandarin being a valuable asset in our multilingual environment.


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    Role SummaryWe are seeking a highly skilled APAC Technical Specialist to join our IT Consultancy team.Key ResponsibilitiesL2 Production Support – Equity & Derivatives Platform applicationsProvide on-site support at customer locations in Hong KongWork flexible shifts, including evenings and weekends, with compensatory time off for weekend/holiday...


  • Hong Kong, Central and Western District, Hong Kong SAR China PALO IT Full time

    PALO IT is a leading global technology consultancy that is seeking a Cross-Platform Solutions Specialist to join its team. As a key member of our development team, you will play a crucial role in designing, developing, and delivering high-quality cross-platform solutions using React Native/Typescript.About the RoleThe successful candidate will be responsible...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    Job DescriptionThe Production Support Associate will provide technical support for our Equity & Derivatives Platform applications.Key ResponsibilitiesTechnical support for Equity & Derivatives Platform applicationsOn-site support at customer locations in Hong KongFlexible shift work, including evenings and weekendsRequired Skills and QualificationsProd...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    About the RoleThe IT Support Professional - Equity & Derivatives will be responsible for providing L2 production support for our platform applications.ResponsibilitiesSupport Equity & Derivatives Platform applicationsWork from customer locations in Hong KongWork flexible shifts, including evenings and weekendsEssential Skills and QualificationsProd Support...


  • Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Job Overview:E.C Technology Ltd. is seeking a skilled IT support specialist to provide exceptional service to our valued VIP clients.


  • Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Job Description:We are looking for an IT Infrastructure Support Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our IT infrastructure, including laptop replacement and migration tasks.Key Responsibilities:Maintain and improve IT infrastructure systemsCoordinate with users to resolve technical...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Sports Institute Full time

    About the RoleThe Administrative Support Specialist will play a vital role in providing administrative support to our senior staff, ensuring the smooth operation of our medical clinic and general office activities.


  • Hong Kong, Central and Western District, Hong Kong SAR China HONG KONG SPORTS INSTITUTE LIMITED Full time

    About Our TeamHONG KONG SPORTS INSTITUTE LIMITED is a dynamic and innovative organization that values teamwork and collaboration.The JobWe are looking for a highly skilled and organized Research Support Specialist to join our team. As a Research Support Specialist, you will provide administrative support to our researchers and assist in various tasks related...


  • Hong Kong, Central and Western District, Hong Kong SAR China Goldman Sachs Group, Inc. Full time

    We are looking for a highly skilled Legal Support Specialist to join our Asset Wealth Management team in Hong Kong. As a Legal Support Specialist, you will provide critical legal support and guidance to our business, working closely with professionals across various departments.About the Role:In this role, you will assist in developing new products and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

    Inchcape plc seeks a highly skilled Automotive Support Specialist to join its team.ResponsibilitiesWe require an individual with excellent communication skills to coordinate with Original Equipment Manufacturers (OEMs) on technical issues and share updates with dealerships.The successful candidate will be responsible for reporting outstanding cases to...


  • Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full time

    Job Title: IT Technical Support SpecialistWe are seeking a skilled and experienced IT Technical Support Specialist to join our team at 博賢集團 CTI Group.Job Responsibilities:Techincal Support: Handle IT helpdesk requests, provide technical support for hardware and software issues via phone, in-person, or remotely.Incident Management: Ensure all IT...


  • Hong Kong, Central and Western District, Hong Kong SAR China Waterloo Central School District Full time

    Job OverviewThe Waterloo Central School District seeks a dedicated and compassionate Behavior Support Specialist to join our team. As a key member of our support services team, you will play a vital role in ensuring the social-emotional well-being of our students.In this role, you will provide direct support to students, collaborate with teachers and other...


  • Hong Kong, Central and Western District, Hong Kong SAR China MANTU GROUP SA Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing second-line support and investigation for various technical issues. Your primary goal will be to resolve incidents and service requests in a timely and efficient manner.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Oncology and Immunology Full time

    We are seeking a highly motivated and organized Technology Support Specialist to join our team at the Centre for Oncology and Immunology. In this role, you will provide end-user technical support and troubleshooting services to researchers and administrative staff.Main responsibilities include:Assisting with the management and maintenance of the centre's...


  • Hong Kong, Central and Western District, Hong Kong SAR China Amaris Consulting Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Amaris Consulting. As a key member of our support staff, you will be responsible for providing second-line investigation and diagnosis, resolving incidents/service requests, and escalating unresolved issues within agreed timescales.Key Responsibilities:Investigate and diagnose...


  • Hong Kong, Central and Western District, Hong Kong SAR China Waterloo Central School District Full time

    About the Role We are seeking a skilled Behavior Support Specialist to join our team at Waterloo Central School District. As a Behavior Support Specialist, you will work closely with students, teachers, and other professionals to provide direct support and implement behavior intervention plans. You will also be responsible for establishing and overseeing a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ares Management Corporation Full time

    Job DescriptionAres Management Corporation seeks an experienced Administrative Support Specialist to provide high-level administrative support to professionals in a fast-paced office environment.The ideal candidate will possess excellent organizational skills, strong communication abilities, and the ability to work independently with minimal...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Company Overview:Cathay Pacific Airways Limited is a world-renowned airline that values exceptional customer service and operational excellence.We are seeking a highly skilled Technical Service Support Specialist to join our team and contribute to delivering outstanding technical support to our internal customers.


  • Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Established in 1744, Sotheby's is the world's premier destination for art and luxury.We promote access to and ownership of exceptional art and luxury objects through auctions and buy-now channels. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories.As a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Bank of China (Hong Kong) Limited. As an IT Support Specialist, you will be responsible for providing technical support services on deskside equipment, including PC, Notebook, and Printer.Key ResponsibilitiesPerform software installation, upgrade, and support services on...