IT Support Specialist
4 days ago
Job Overview
About Bank Of China (Hong Kong) Limited
- We are a leading financial institution in Hong Kong, providing a wide range of banking services to individuals and businesses.
Job Description
Key Responsibilities:
- Manage IT Helpdesk tickets in a timely manner by troubleshooting and resolving technical issues, escalating complex problems to senior team members as needed.
- Respond to user calls via phone, email, and ticket system to provide support and resolve queries.
- Resolve user queries and feedback quickly and effectively through active listening, empathetic communication, and creative problem-solving.
- Document cases in the Ticket Logging System for accurate record-keeping and analysis.
- Maintain adherence to company policies, corresponding guidelines, and service level standards to ensure high-quality support.
Requirements:
- Degree in Information Technology or related disciplines to demonstrate strong foundation in computer systems and software applications.
- Completion of ITIL Foundation certification is an advantage, showcasing knowledge of best practices in IT service management.
- Strong customer-oriented mindset with excellent communication and interpersonal skills to build trust and rapport with users.
- Independent, diligent, and responsible work attitude, with positive behavior under pressure to deliver results.
- Familiarity with various MS Office applications, including Word, Excel, PowerPoint, and Outlook, to efficiently complete tasks.
- Good command of both written and spoken English and Chinese, with spoken Mandarin being a valuable asset in our multilingual environment.
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