IT Infrastructure Management Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China eTeam Full time

About the Role

We are seeking an experienced IT Infrastructure Manager to join our eTeam team. This is a mid-senior level, full-time position that requires a strong understanding of technology and excellent communication skills.

The successful candidate will be responsible for the successful delivery of all BAU Technology and Voice tasks. They will also play an instrumental role in the successful delivery of IT relocation projects, undertaking full audits and preliminary works promptly and to the highest standards.

  • Responsible for monitoring hardware inventory levels and managing stock accordingly.
  • Instrumental in the setup and installation of Temporary training rooms and Office wide events.
  • Supports hardware decommissioning events and ensures compliance with local guidelines.
  • Manage own workload to ensure assigned activities are completed within targets defined within SLA's/OLA's.
  • Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows consistent commitment to providing a customer-focused quality service.
  • Work across lines of service to ensure a coordinated approach to providing support for the customer.

Requirements

  • Proven ability to work independently with little supervision as well as in a team environment.
  • Excellent communication, interpersonal, and customer care skills.
  • Ability to work well under pressure and to tight timescales.
  • Strong organizational and problem-solving skills.
  • Knowledge of Windows operating system, applications, and computer hardware.
  • Interacting with other support groups across multiple platforms.
  • Experience using a help desk call management system.
  • Industry standard certifications (MCSA, A+, Network+, CCENT, CCT) a plus.
  • Experience in the financial industry.
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies.
  • Focusing on customer service.


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