IT Senior Technical Lead for Digital Transformation

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Aon Full time

Aon is seeking an experienced IT Senior Specialist to lead our digital workplace and experience team.

About the Role

This role will be responsible for providing technical leadership and guidance to the team, as well as working proactively and independently in IT infrastructure projects. The ideal candidate will have a strong background in technology support and project management, with experience in regional helpdesk support and organizational skills.

Responsibilities
  • Lead a team of IT Associates to provide end-user technical support and problem resolution
  • Work with internal/external IT Subject Matter Experts (regional) to ensure timely resolution of issues
  • Contribute ideas to continuously improve IT service quality to meet SLAs and achieve high customer satisfaction
  • Suggest and organize IT activities / training for end-users
  • Additional Project work as required
Requirements
  • Bachelor's Degree in Computer Science/MIS or IT related field
  • 6 years or above experience as a team supervisor, experience in an IT technical support role ideally within corporate Telecommunications, Banking, Insurance environments.
  • Experience of regional helpdesk support and project management preferred
  • Organizing IT activities and technical training experience is needed
  • Motivate team members
  • Organizational, time-management and Computerized documentation skills
  • Demonstrate a passion for excellent customer service, strong probing, problem solving, active listening skills along with the ability to organise and prioritise your work.
  • Good all-rounded tech skills on desktop support and, level-1 server administration: computer and back-end administration (file server backup and basic networking knowledge)
  • Occasionally you may be required to work slightly adjusted hours to accommodate for projects.
What We Offer

A comprehensive benefits package, including flexible working options, two Global Wellbeing Days per year, and a variety of working style solutions. We encourage a diverse workforce and offer opportunities for professional growth and development. Estimated salary: $80,000 - $120,000 per year.



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