Head of Operations Strategy

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

At FWD Insurance, we're looking for a visionary leader to head our operations strategy. As the Head of Operations Strategy, you will play a pivotal role in shaping our future and driving business growth.

About the Role:

  • We are seeking an experienced professional to lead, own, and formulate the strategy and roadmap for operations management and strategy.
  • This includes developing market-leading risk-based management frameworks and next-generation solutions to enable innovation and delivery of large-scale successful transformations.
  • You will be responsible for leading, managing, coaching, collaborating, and guiding Group and Market teams to align with the strategic roadmap and embed market-leading strategies.

About You:

  • You should have a Bachelor or Master's degree in Business or a related field.
  • A minimum of 15 years' experience in Financial Services/Insurance industry working in multinational environments and at regional leadership capacity is required.
  • Minimum 10 years' experience in operations management, underwriting, and claims management in life and health insurance operations in a leadership role is also necessary.

FWD Vision and Strategy:

  • The ideal candidate should be a strong advocate for FWD's vision and strategy, ensuring overall alignment with group (actuarial and risk), market, and reinsurance partners.
  • You should be able to keep abreast of market trends and insights to ensure FWD stays ahead of competition and is at the forefront of innovation in operations solutions and enhanced customer experience.


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